Director of Case Management and Care Coordination

About Cardea Health:

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to people that experience homelessness.

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.

Primary Work Location: This position will work across all Cardea Health sites and require occasional presence at various program locations.

Job Summary:

Cardea Health is seeking an experienced and strategic Director of Case Management and Care Coordination to lead the development, implementation, and ongoing management of a comprehensive interdisciplinary case management and care coordination system across Cardea's interim housing programs.

This leader will play a critical role in ensuring clients receive individualized, coordinated, and effective support throughout their stays in Cardea programs. Working closely with clinical, housing, operations, and program leadership teams, the Director will establish standardized practices, develop quality assurance processes, improve care coordination workflows, and create systems that promote continuity of care across multiple sites.

The ideal candidate brings experience designing and managing high-volume care coordination or case management systems, working with interdisciplinary teams, and serving populations experiencing homelessness and other complex social and health needs. This position is well-suited for a systems-oriented leader who thrives in rapidly growing organizations and is passionate about improving outcomes for vulnerable populations.

Job Duties & Responsibilities:

• Lead the design, implementation, and continuous improvement of an interdisciplinary case management and care coordination framework across all interim housing sites.

• Develop standardized workflows, policies, procedures, and documentation practices that support consistent and high-quality service delivery.

• Partner with site leadership to ensure case management and care coordination services are aligned with organizational goals, client needs, and regulatory requirements.

• Establish quality assurance and performance improvement processes related to case management and care coordination activities.

• Monitor program outcomes and key performance indicators to identify service gaps, improve client experiences, and enhance care coordination effectiveness.

• Collaborate with medical, behavioral health, housing, operations, and community partners to facilitate integrated and coordinated service delivery.

• Support site teams in addressing complex client needs and navigating care transitions, referrals, and community-based resources.

• Serve as an internal subject matter expert on care coordination best practices and interdisciplinary service models.

• Create tools, training materials, and resources that support implementation and replication of case management systems across multiple sites.

• Identify operational barriers and process improvement opportunities and develop solutions that enhance client care and staff effectiveness.

• Participate in strategic planning initiatives related to interim housing services and organizational growth.

• Partner with Human Resources and operational leaders on future workforce planning, staffing models, and role development related to case management functions.

• Foster a culture of client-centered, trauma-informed, and equitable care throughout Cardea programs.

• Maintain a strong understanding of site-specific operations, cultures, challenges, and opportunities for quality improvement.

• Participate in the development and maintenance of partnerships with external providers, community organizations, managed care entities, and public agencies.

• Other duties as assigned.

• This role requires frequent interaction with clients, program staff, community partners, and organizational leadership.

Minimum Required Skills & Qualifications:

• Bachelor's degree in social work, public health, healthcare administration, behavioral health, nursing, or a related field; equivalent experience may be considered.

• Five (5) or more years of progressive leadership experience in case management, care coordination, healthcare operations, social services, or related fields.

• Demonstrated experience developing, implementing, and managing care coordination or case management systems and processes.

• Experience working with interdisciplinary teams in complex care environments.

• Strong project management, organizational, and systems-development skills.

• Experience using data and performance metrics to drive operational improvements and quality outcomes.

• Excellent communication, collaboration, and relationship-building skills.

• Ability to work independently while managing multiple priorities in a fast-paced and evolving environment.

• Proficiency with Microsoft Office Suite.

Preferred Skills & Qualifications:

• Experience managing interdisciplinary teams in healthcare, social service, housing, or community-based settings.

• Experience working within PACE programs or other integrated medical and social care models.

• Experience leading care coordination and/or case management services in environments serving high volumes of clients.

• Experience working with unsheltered populations and individuals experiencing homelessness.

• Experience building and maintaining quality systems within rapidly growing organizations.

• Knowledge of trauma-informed care, harm reduction, housing-first principles, and person-centered service delivery.

• Master's degree in social work, public health, healthcare administration, nursing, or a related field.

Work Environment:

• Employees have direct contact with clients/patients while at program sites.

• This position requires regular travel between Cardea Health interim housing locations and occasional attendance at off-site meetings.

• Hybrid work arrangements may be available based on operational needs and at the discretion of organizational leadership.

• Frequent collaboration with site leadership, clinical teams, case managers, housing specialists, community providers, and external partners is required.

Benefits:

Employees in this role may be eligible for a range of benefits, including:

• Employer-supported medical
• Access to dental and vision insurance
• Paid vacation and sick time
• Retirement plan (401k) participation with a company match
• Commuter benefits
• Long Term Disability
• Life Insurance
• Eligibility for certain benefits may vary based on hours worked per week and length of employment
• Specific details are provided in the benefits guide and are subject to change

Cardea Health is an Equal Opportunity Employer

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.