Director of Client Services

Position Overview

Tabush Group is seeking an experienced and dynamic leader to oversee our Client Services Team and ensure exceptional service delivery across our client base. This individual will lead a team of strategic IT advisors who serve as advocates for both clients and internal teams, foster strong client relationships, and ensure the outcomes our clients expect are consistently delivered across all service teams. The ideal candidate combines strong leadership with a deep understanding of IT strategy and client success.

Key Responsibilities

• Team Leadership: Manage and mentor the Client Services team, providing guidance, support, and professional development to ensure high performance and engagement.
• Service Delivery Oversight: Monitor and optimize client service processes, ensuring standards are met and exceeded across all accounts.
• Client Relationship Management: Act as an escalation point for key clients, maintaining strong relationships with decision-makers and ensuring satisfaction.
• Strategic Alignment: Collaborate with senior leadership to align client services strategy with organizational goals and identify opportunities for improvement.
• Operational Excellence: Oversee reporting, lifecycle planning, and pipeline management; ensure timely and accurate execution of administrative tasks.
• Cross-Functional Collaboration: Work closely and collaboratively with all teams to ensure resources and information flow seamlessly for successful service delivery.

Competencies

• 10+ years of experience in IT services, with at least 3 years in a leadership or team lead role within an MSP or similar environment.
• Demonstrated ability to detect quality gaps in outcomes and to mobilize teams with urgency to rectify.
• Strong background in IT architecture and cybersecurity strategy.
• Proven ability to lead teams, manage priorities, and deliver outstanding client outcomes.
• Exceptional communication, analytical, and problem-solving skills.
• Highly organized and proactive, with a focus on continuous improvement.

This Role is Ideal for Someone Who

• Thrives in a leadership position within a fast-growing, entrepreneurial environment.
• Values structure, accountability, and professionalism while fostering team collaboration.
• Enjoys helping clients succeed by aligning technology with business goals.
• Seeks career advancement and ongoing learning opportunities.
• Has experience serving professional services or regulated industries (law firms, financial services, professional services).

What We Offer

• Competitive base salary.
• Flexible work environment: 4 Days/week in office.
• Opportunity for career growth and advancement within the company.
• Comprehensive benefits package, including Health Insurance, 401(k), monetary and non-monetary incentives, and generous time off.
• A dynamic, supportive, and energetic work environment.
• Ongoing training and development opportunities.