Director of Client Success

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Director of Client Success.

Who We Are

Property Management Professionals LLC. and/or PMP Management LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Colorado and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective markets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage

facebook/pmpmanage

linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Director of Client Success is a highly motivated self-starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity, and work closely with the market leaders, operational executives, and the Marketing Department on lead generation, sales, and proposal generation. The role requires superior planning, outgoing communication skills, and strong business development skills together with the ability to effectively collaborate with various internal senior associates to grow our markets and achieve business development targets.

Position Duties:

• Responsible for the ongoing development, implementation, and tracking of new client development.
• Work with the Marketing Team to develop and execute on sales strategies to obtain residential association management contracts that meet our growth goals and objectives.
• Assist in the growth of both current and potentially new market territories by:
• Proactively identify qualified new business opportunities
• Helping to develop marketing and sales materials
• Attending weekly marketing and business development meetings
• Manage and directly participate in the business development process, which includes delivering sales presentations to prospective clients
• Continually seek out innovative ways to communicate the PMP difference to prospective clients
• Monitor competition and stay abreast of industry trends
• Manage sales process through utilization of PMP’s Universe Report
• Collaborate with Marketing Team and participate in preparation of proposal (RFP) responses
• Coordinate and/or participate in the preparation of sale presentations, including marketing and RFP preparation, coordinating team member attendance, and following through with client communications
• Other initiatives as identified leadership

Required Qualifications:

• Education & Experience: BS/BA Degree in business or related field from an accredited college or university preferred
• Minimum of 3 years sales experience in a service-related industry preferred
• Proficient in Microsoft’s Excel, WORD, and Outlook programs
• Excellent communication skills, both written and verbal

To perform successfully in this role, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill set and/or abilities required.

• Demonstrates strong and effective customer service and relationship building skills
• Must be comfortable immediately developing rapport with a variety of personalities and potential clients during and after the sales process
• Work well under pressure and strictly adhere to deadlines
• Possess excellent grammar, spelling and proofreading skills
• Demonstrate good common sense, sound judgment, and a high ethical bar
• Consistently perform at high levels in a fast-paced ever-changing work environment
• Ability to work independently
• Capable of taking ownership of assigned tasks and to anticipate work requirements
• This position is one of “active” selling and has the responsibility to attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events. Will require local market travel and some out of market travel with overnight stays.

What We Offer:

As a full-time exempt team member, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with a discretionary company match. Occasional travel will be required.

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.