Director of Clinical Operations

Director, Clinical Operations

Location: This position is based out of evolvedMD's corporate headquarters in Scottsdale, Arizona

The Director of Clinical Operations is responsible for designing, standardizing the scaling of evolvedMD's clinical operating model across markets. This role owns clinical workflows, external and internal referral pathways, clinical systems and clinical readiness for growth. The Director ensures that clinical operations, technology enablement, and care coordination function as an integrated system that supports quality, efficiency, and scalable expansion.

Key Responsibilities

Clinical Operations Leadership

Collaborates with clinical services to ensure standardized end-to-end clinical workflows
Partner with Compliance and Finance to ensure workflows support billing and regulatory requirements
Ensure clinicians are optimized to operate at the top of license
Reduce variation across markets while maintaining clinical quality
Establish scalable clinical operating standards to support national growth

Referral Strategy & Oversight

Own the care coordination operating model across all markets
Define referral pathways, transitions of care, and coordination workflows
Establish performance standards and KPIs (timeliness, utilization, handoffs)
Determine partner requirements, expectations, and accountability standards
Ensure care coordination scales consistently across customers and regions
Oversee high-impact relationships with community partners to optimize patient care

Oversight of Clinical Systems

Directly manage the Manager, Clinical Technology & Enablement, providing strategic direction and prioritization
Ensure all clinical technology platforms support scalable, high‑quality clinical operations across markets
Set enterprise priorities for clinical technology enhancements based on operational impact, clinician efficiency, quality outcomes, and scalability
Ensure clinical systems are standardized, interoperable, and repeatable across markets and service lines
Maintain a forward-looking roadmap for clinical technology and informatics capabilities

Clinical Readiness for Growth

Partner with Clinical Services, Operations Strategy & Customer Experience to support:
national customer onboarding readiness
new market readiness
new clinical programs and expansion
Collaborate to design clinical workflows and care coordination models for new markets and customers

About You

Master's degree or higher in a clinical behavioral health field, public health, healthcare administration, or related discipline required.
Licensed clinician preferred with demonstrated ability to lead beyond direct clinical care.
Demonstrated success leading clinical operations at scale, including workflow standardization, care coordination, and multi‑site or multi‑market environments.
Proven experience designing, implementing, and scaling clinical operating models.
Strong track record of partnering with cross‑functional leaders (operations, technology, analytics, compliance, customer teams) to deliver measurable outcomes.
Experience overseeing or partnering closely with clinical technology and informatics functions.
Demonstrated ability to translate clinical workflows into scalable, technology‑enabled systems.
Strong analytical and systems‑thinking skills, with experience using data to drive workflow optimization, operational efficiency, and quality improvement.
Excellent communication and executive‑level relationship skills, with the ability to align diverse internal and external stakeholders around shared clinical and operational goals.
Comfortable operating autonomously in a growth‑stage organization, balancing strategic leadership with hands‑on problem solving.
Willingness to travel periodically to support market launches, partner alignment, and clinical operations oversight.

Compensation

Your compensation will be a combination of salary and annual bonuses. Company benefits include health insurance, 401(k) company match, professional development stipend, and licensure reimbursement (if relevant).

About Us

At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America's largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes.

To find out more about what it's like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person