Director of Commercial Operations

JOB SUMMARY: The Commercial Operations Director is a critical leadership role responsible for overseeing the successful execution of all commercial roofing projects. This position ensures that projects are completed on time, within budget, and to the highest standards of quality and safety. The Operations Director is accountable for managing resources, driving team performance, maintaining strong client relationships, and adhering to operational and financial goals. Additionally, the Director will foster continuous improvement and drive efficiency across the division, enhancing profitability and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this role successfully, an individual must be able to execute the following duties effectively. Additional duties may be assigned as necessary:

• Lead and mentor project teams, ensuring that goals are achieved, and expectations are met regarding safety, quality, and productivity.
• Allocate resources efficiently (labor, materials, and equipment) to ensure successful project initiation, execution, and completion.
• Coordinate with the Estimating and Sales teams to align on project timelines, resource availability, and scope of work.
• Monitor and assess project progress against schedules and budgets, adjusting plans as necessary to stay on track.
• Proactively identify and mitigate risks throughout the department, ensuring compliance with legal, safety, and contractual obligations.
• Review contracts to understand project scope, company obligations, and risks, ensuring the team is aligned with expectations.
• Conduct regular project review meetings with internal teams to ensure smooth project execution and early identification of potential issues.
• Utilize company systems and software to track project budgets, timelines, and productivity metrics, and ensure accurate reporting of progress.
• Collaborate with the accounting team to produce accurate monthly cost forecasts and WIP reports.
• Drive process improvements by identifying and implementing best practices to enhance operational efficiency and reduce costs.
• Lead problem-solving and troubleshooting efforts, addressing and resolving any issues that may arise during the project lifecycle.

MINIMUM QUALIFICATIONS

Experience: Minimum of 8 years of experience in the roofing or construction industry, with a comprehensive understanding of project management, team leadership and financial management.

Leadership & Communication Skills: Strong leadership skills with the ability to motivate, manage, and develop diverse teams. Excellent communication skills to collaborate effectively with internal teams and clients.

Financial Acumen: Proven ability to manage budgets, forecasts, and financial performance for large-scale projects. Experience in cost control, change order management, and project invoicing.

Technical Skills: Strong proficiency with project management software, CRM tools, and other digital systems. Knowledge of roofing industry software is a plus.

Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions to keep projects on track and within budget.

Mathematical & Analytical Skills: Ability to perform calculations for project costs, estimates, and material quantities, with a solid understanding of construction math and project forecasting.

Certifications & Licenses: A valid driver’s license is required. Industry-specific certifications in safety and project management (e.g., OSHA, PMP) are highly preferred.

Education: Bachelor’s degree in Construction Management, Engineering, or a related field.