Director of Content

Title: Director of Content

Classification: Exempt / Full-Time

Department: Marketing

Salary Range: $115,000.00 - $160,000.00

Reports To: Senior Director, Digital Marketing

• Develop and lead an annual video content strategy and production roadmap aligned to consumer brand priorities, campaign needs, and the traveler journey.
• Provide creative direction for video, photography, and editorial content, maintaining a distinctive Brand USA storytelling style and quality bar.
• Serve as a hands-on editor/producer for priority and rapid-turnaround video deliverables, leveraging Generative AI tools to accelerate workflows while setting benchmark standards for craft and speed.
• Establish and maintain production standards and templates (technical specifications, branding, accessibility/captions, and quality assurance review) for all published content.
• Enforce strict production guidelines that distinguish between 'optimization' (e.g., color grading, noise reduction) and 'fabrication.' Ensure that Generative AI is never used to create, alter, or manipulate the physical geography or cultural reality of a destination.

• Build scalable workflows that repurpose core video assets into SEO and GEO-optimized articles, destination guides/resources, email content, and other derivatives that match channel and audience intent.
• Own the editorial planning required to cascade one core story into multiple touchpoints, ensuring consistency of message, accuracy, and brand voice.
• Partner with social and marketing stakeholders to coordinate packaging and distribution of content across channels.

• Oversee content strategy execution, information architecture, and publishing governance for Brand USA’s consumer-facing websites, ensuring content is accurate, current, accessible, optimized for mobile, and structured for multimodal AI ingestion.
• Oversee corporate/organizational website content, including organizational messaging, leadership/brand content, and high-visibility updates.
• Collaborate with internal partners and external agencies on CMS publishing, landing pages, content refresh cadence, and content quality standards.

• Lead digital asset management (DAM) governance, including taxonomy/metadata standards, access controls, and user adoption to ensure assets are searchable, reusable, and compliant.
• Oversee content acquisition and licensing (commissioned photography/video, stock content, music, and other rights-managed assets) and maintain accurate rights documentation, including the implementation of Content Credentials (C2PA) and watermarking where warranted.
• Coordinate with legal and business partners on clearances, including talent releases, location permits, and licensing compliance.

• Lead the integration of AI technologies across the content lifecycle—from ideation, scripting, editing, and translation to performance optimization—establishing clear quality and governance frameworks.
• Collaborate with Technology and Data teams to implement scalable AI-assisted content pipelines that increase efficiency and personalization.
• Pilot advanced AI use cases around content, such as generative video assist tools, predictive performance insights, and AI-aided localization, ensuring ethical and brand-consistent use.
• Develop and maintain AI content governance documentation covering prompt libraries, review workflows, and content authenticity tracking.
• Act as internal AI champion—training staff and partners on responsible use and staying current on industry innovation.
• Manage search optimization for both traditional search and emerging answer engines, including structured content, FAQs, and content quality signals.

• Use performance analytics, insight reports, AI chat history and research to inform content priorities, optimize future initiatives, and communicate results to stakeholders.
• Own and maintain the editorial calendar, production schedules, and publishing workflows; define scopes, deliverables, and timelines for projects.
• Manage agencies, consultants, and vendors responsible for video production, written content, website updates, localization, and other services, ensuring deliverables are on time, on brand, and within approved budgets.
• Build and maintain a network of creators and production partners to expand capacity and specialized skills as needed.

• Serve as the content lead supporting major organizational initiatives across Marketing, Partnership Marketing, Public Affairs, Communications, and Travel Trade.
• Collaborate with Partnership Marketing on co-op and top-tier partner programs, including creative development, asset management, and delivery of multi-format content packages.
• Coordinate with Public Affairs and Communications to ensure alignment of messaging and visual storytelling across public-facing channels and owned media.
• Support Travel Trade marketing with content assets, ensuring trade-facing materials leverage consumer storytelling and adhere to rights and branding standards.
• Build intake, prioritization, and feedback workflows that streamline collaboration and ensure efficiency between departments.

• Lead, coach, and develop staff; provide clear priorities, inclusive management practices, and timely feedback to support high performance and engagement.
• Supervise the Senior Associate and set clear priorities for content operations, DAM administration, and publishing support.
• Recruit, select, orient, and train department employees in partnership with Human Resources.
• Collaborate effectively across the organization and externally; present strategies, creative concepts, and performance insights to senior stakeholders as needed.
• Report to work on a regular basis and be available for occasional after-hours calls and projects.

• Bachelor’s degree in film production, marketing, communications, journalism, digital media, or related field, or equivalent work experience. Master’s degree preferred.
• Minimum 10 years of progressive experience in video production/editing and content marketing/digital publishing across multiple channels (web, video, email, and related platforms).
• Demonstrated experience leading integrated content initiatives across multiple internal departments and partner organizations.
• Demonstrated expert-level proficiency in Adobe Premiere Pro or comparable professional video editing tools (Final Cut Pro, DaVinci Resolve), with a portfolio showing high-quality storytelling and post-production craft.
• Experience leading end-to-end video production (pre-production through post), including directing shoots, working with external crews/agencies, and managing post-production timelines.
• Proven ability to develop and execute content strategies aligned to business objectives, with clear performance measurement and optimization.
• Experience building content repurposing workflows that convert video into written content, resources, and email-ready assets.
• Strong understanding of co-marketing, public communications, and stakeholder coordination within a matrixed organization.
• Experience managing website content in a CMS environment, including content governance, information architecture, and SEO best practices.
• Working knowledge of next-generation search concepts (e.g., answer engines) and content structuring practices that improve discoverability and trust.
• Experience with digital asset management (DAM) systems, metadata standards, content organization, and rights/licensing processes.
• Practical experience using AI tools to support content workflows, with the ability to set guidelines, train partners, and ensure accuracy and brand consistency.
• Minimum 3 years of supervisory experience; demonstrated ability to lead teams, manage agency/vendor partners, and work cross-functionally.
• Travel/tourism/destination marketing experience, or comparable consumer storytelling experience that inspires experiential decisions.
• Excellent written and verbal communication skills; strong interpersonal skills and ability to collaborate across the organization and externally.
• Ability to execute a plan, solve complex and undefined problems, and contribute to setting standards and developing policies.
• Fervent attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to contribute productively as a member of a diverse team and foster an inclusive environment.
• Dedicated remote work area that is quiet enough for employee to concentrate is required. Must have homeowner’s or renter’s insurance and the ability to comply with company technology, safety, and health requirements.
• Ability to travel on occasion as required to attend meetings and/or events.
• Ability to frequently operate a computer and other office productivity machinery.
• Ability to lift up to twenty (20) pounds.
• Ability to perform the essential functions with or without a reasonable accommodation.
• May require more than forty (40) hours per week to perform the essential duties of the position.