Director of Continuous Improvement

• We act like we own it.
• We sweat the small stuff.
• We have positive attitudes.
• We treat everyone with dignity and respect.
• We always seek to improve.

The Director of Continuous Improvement is responsible for leading, developing, and executing strategies to drive operational excellence and foster a culture of continuous improvement within the organization. This role involves collaborating with cross-functional teams to identify process inefficiencies, implement lean and Six Sigma methodologies, and promote data-driven decision-making to enhance performance, reduce costs, and improve customer satisfaction.

• Lead the development and execution of continuous improvement strategies across the organization.
• Drive cultural change towards operational excellence by promoting lean principles, Six Sigma methodologies, and other process improvement tools.
• Provide leadership and strategic direction for the future development of a Continuous Improvement function, ensuring alignment with organizational goals and objectives.
• Identify, prioritize, and lead process improvement initiatives to optimize efficiency, reduce waste, and improve the quality of products or services.
• Oversee the design and implementation of improvement projects, ensuring they are completed on time, within scope, and on budget.
• Collaborate with other departments to ensure warehouse capacity, layout, and design meet operational needs.
• Use data analytics, process mapping, and performance metrics to identify areas for improvement and track progress.
• Lead change management efforts to ensure smooth transitions when implementing new processes, systems, or technologies.
• Develop training and communication plans to ensure all employees are aligned with continuous improvement initiatives and understand their role in driving change.
• Partner with various departments such as Operations, HR, IT and Finance, and to ensure continuous improvement initiatives are integrated and aligned with overall business goals.
• Act as a liaison between leadership and staff to ensure feedback loops are in place for continuous improvement efforts.
• Define and monitor key performance indicators (KPIs) to track the success of continuous improvement initiatives.
• Report on project status, achievements, and opportunities for improvement to senior leadership.
• Keep up to date with the latest trends, tools, and techniques in process improvement, incorporating them as appropriate.

Required Skills:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field (Master's preferred).
• 8+ years of experience in continuous improvement, process improvement, or operations management, with at least 5 years in a leadership role.
• Proven track record of leading cross-functional teams and managing large-scale improvement projects.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Knowledge of industry best practices, methodologies, and tools (e.g., Lean, Six Sigma, Kaizen, Total Quality Management).
• Experience with change management principles and practices.
• Experience in the manufacturing, 3PL, warehousing, or operations sectors.
• Advanced proficiency in project management tools (e.g., MS Project, Jira).
• Ability to lead and manage through influence, not just authority.
• Strong problem-solving skills and ability to think strategically.

Work Environment:

• This position may require travel to various sites or facilities.
• Occasional work outside of regular office hours may be required to meet project deadlines or business needs.