Director of Customer Experience - San Antonio Airport

Diverse Facility Solutions, Inc. is a 100% minority owned, Chicago corporation with an emphasis on janitorial and facility maintenance services. We create teams of trustworthy, customer focused and diverse people that care about the facility they work in. The quality of the services we provide and our commitment to unsurpassed customer service has helped us become one of the nation’s premiere Minority Janitorial Contractors.

Job Description: Responsible for the overall direction, coordination, and evaluation of staff engaged in cleaning and maintaining the site premises by performing the following duties personally or through subordinate staff. Fulfills management responsibilities in accordance with the organization’s policies and applicable laws. The Director of Customer Experience is expected to ensure the happiness of the clients that we support.

Duties/Responsibilities:

· Conduct training programs for management as required

· Manage and review daily work of management and custodians

· Evaluate management personnel performance

· Perform QAQC’s of areas weekly and identify corrective plans

· Identifies development and training needs, and ensures that all training is obtained

· Meet with customer frequently and present self and the company professionally and in a positive manner at all times

· Meet with vendors as needed, identify latest equipment and supply to meet cleaning needs

· Meet with management staff to communicate issues, ensure safety practices, set goals, give directives, coach and discuss concerns of the overall performance of the facility

· Prepare and review reports for management

· Prepare and submits disciplinary action and incident reports; counsels management and employees

· Hold meetings as required with custodians

· Manage and report facility scope of work to customer

· Ensures proper labor relations and conditions of employment are maintained

· Manage labor budget and ensuring overall budgets are in compliance

· Submit weekly reports to Senior Director and Divisional Director

· Corresponds with Corporate, Senior Director and Divisional Director for support, updates and duties

Qualifications:

Minimum of two years in custodial management

· Ability to interpret contracts

· Thorough knowledge of the standard methods, equipment, and supplies in a large or small scale Janitorial activities of the service.

· Thorough knowledge of methods used in cleaning of a large or small facility

· Knowledge of floor care (hard floor and carpeting)

· Ability to work with a diverse workforce

· Ability to communicate effectively

· Ability to maintain confidentiality

· Ability to operate and use tools/equipment for training purposes

· Ability to develop work schedules, making the efficient use of personnel

· Ability to train and manage a large or small group of employees

· Considerable knowledge of employees policies and procedures

Director of Customer Experience Performance Expectations

Director of Customer Experience must perform the duties outlined which comply with the airport/company policies and regulations to create a cooperative, safe, respectful and quality work environment.

DFS Senior Director has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.

AAP/EEO Statement

Diverse Facility Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Diverse Facility Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Diverse Facility Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Diverse Facility Solution’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $74,751.61 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person