Director of Customer Service and Quoting

Director of Customer Service & Technical Quoting

Location: Tempe, AZ
Employment Type: Full-Time
Schedule: Monday–Friday
Work Arrangement: On-Site Only (Not Remote)
Reports To: Executive Leadership

About Arizona Custom Blends

Arizona Custom Blends (ACB) is a fast-growing nutraceutical contract manufacturer specializing in premium powders and capsules. Operating in an FDA-regulated, cGMP-compliant environment, we partner with leading supplement brands to bring high-quality products to market.

We are committed to accuracy, accountability, and collaboration—and we’re seeking a strong leader to elevate our customer service and quoting operations.

Position Overview

The Director of Customer Service & Technical Quoting is responsible for leading and optimizing all customer-facing service and quoting functions at ACB. This role oversees a team of three employees and ensures the delivery of accurate, timely quotes, exceptional customer communication, and seamless order execution.

This individual will serve as a key cross-functional leader, working closely with Sales, Production, Purchasing, Quality, and Warehouse teams to align customer expectations with operational capabilities.

The ideal candidate combines strong leadership skills with an understanding of manufacturing and technical documentation in a regulated environment.

Key ResponsibilitiesLeadership & Team Management

• Lead, coach, and develop a team of 3 customer service and quoting specialists
• Establish performance standards, KPIs, and accountability measures
• Drive a culture of accuracy, responsiveness, and customer-focused execution
• Provide training and ongoing development in technical quoting and customer management

Quoting Strategy & Oversight

• Oversee the development of accurate and competitive nutraceutical manufacturing quotes
• Review and approve complex or high-value quotes (raw materials, production, packaging, logistics)
• Continuously refine pricing strategies, margin targets, and quoting processes
• Ensure alignment between quoted scope and operational capabilities

Customer Experience & Account Management

• Serve as an escalation point for key customer issues and high-priority accounts
• Ensure clear, proactive communication of timelines, requirements, and updates
• Drive a high standard of customer satisfaction and long-term relationship building
• Partner with Sales to support client onboarding and retention

Operational & Cross-Functional Alignment

• Collaborate with Sales, Production, Purchasing, Quality, and Warehouse teams to ensure seamless order execution
• Identify and resolve process gaps that impact order flow or customer experience
• Ensure accurate order processing, tracking, and fulfillment across all accounts
• Support forecasting and capacity planning discussions as needed

Technical & Compliance Oversight

• Ensure all quotes and orders align with cGMP standards and quality requirements
• Review specifications, formulations, and documentation for accuracy and feasibility
• Maintain awareness of FDA Part 111 and industry best practices
• Partner with Quality to ensure compliance throughout the order lifecycle

Process Improvement & Strategic Initiatives

• Identify opportunities to improve efficiency, reduce errors, and scale operations
• Implement systems, tools, or workflows to enhance quoting and customer service functions
• Lead or support special projects tied to company growth and operational excellence

Required Qualifications

• 5+ years of experience in customer service, sales support, or account management
• 2+ years of leadership or team management experience
• Excellent written and verbal communication skills
• High attention to detail with strong organizational and problem-solving abilities
• Proficiency in Microsoft Word and Excel

Preferred Qualifications

• Experience in nutraceutical, pharmaceutical, food, or regulated manufacturing
• Background in chemistry, biology, food science, or a related field
• Familiarity with cGMP, FDA Part 111, and quality systems
• Experience building or overseeing technical manufacturing quotes
• Experience working cross-functionally in a fast-paced production environment

Why Join Arizona Custom Blends?

• Leadership role within a respected and growing nutraceutical manufacturer
• Direct impact on customer experience and operational success
• Collaborative, cross-functional team environment
• Opportunities to shape processes and scale a growing department
• Stable, full-time position with competitive benefits

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person