Director of Customer Success Programs

Job Summary:

Sureness Deals Digital Services & Customer Solutions Saudi Arabia is seeking a dynamic and customer-focused Director of Customer Success Programs to lead the strategy, development, and execution of customer success initiatives that drive client satisfaction, retention, engagement, and long-term business growth.

This executive leadership role offers the opportunity to build and enhance customer success operations, improve customer experiences, strengthen client relationships, and lead high-performing teams within a fast-growing digital services organization. The successful candidate will play a key role in ensuring customers achieve maximum value from our solutions while supporting operational excellence and business expansion.

What you'll do:

• Lead and oversee customer success programs, client engagement initiatives, and service excellence strategies.
• Develop customer retention, satisfaction, and loyalty programs that support long-term business growth.
• Build strong relationships with customers and key stakeholders to understand evolving needs.
• Monitor customer success metrics, service performance indicators, and customer feedback trends.
• Collaborate with sales, operations, product, and support teams to improve customer outcomes.
• Identify opportunities to enhance customer experiences and optimize service delivery processes.
• Drive customer onboarding, adoption, and account growth initiatives.
• Develop and implement customer success best practices and continuous improvement programs.
• Manage customer escalations and support resolution strategies when necessary.
• Prepare executive reports, customer insights, and strategic recommendations.

Requirements:

• Experience in customer success, customer service, account management, client relations, business operations, or related fields.
• Strong leadership, communication, and relationship-building skills.
• Ability to manage multiple priorities, teams, and customer-focused initiatives.
• Customer-centric mindset with a passion for service excellence.
• Experience working with performance metrics, reporting, and process improvement initiatives.
• Strong problem-solving, analytical, and decision-making abilities.
• Ability to collaborate effectively across departments and leadership levels.
• Professional, adaptable, and results-oriented approach.
• Experience supporting business growth and customer retention initiatives is advantageous.
• Relevant education, certifications, or equivalent professional experience are welcomed.

Why work with us:

• Executive leadership opportunity within an expanding digital services and customer solutions organization.
• Competitive compensation package with performance-based incentives.
• Opportunity to shape customer success strategy and organizational growth.
• Professional development and career advancement opportunities.
• Collaborative and innovative work environment.
• Exposure to digital transformation, customer experience, and service excellence initiatives.
• Opportunity to make a meaningful impact on customer satisfaction and business performance.
• Long-term career stability with a growing organization.

Pay: ﷼30,000.00 - ﷼50,000.00 per month

Work Location: In person