Director of Delivery Service Provider (DSP) Procurement

The Delivery Service Provider (DSP) Procurement Director is responsible for sourcing, negotiating, and managing relationships with third-party delivery service providers. This role ensures the organization has reliable, cost-effective, and high-performing delivery partners to meet operational demands and customer service standards. The position supports strategic sourcing initiatives, contractual negotiations, compliance, performance management and will report to the COO.

This role can be based anywhere in the US.

Key Responsibilities:

• Vendor Sourcing & Onboarding
• Identify, evaluate, and select qualified delivery service providers to support last-mile and mid-mile logistics.
• Lead the onboarding process, including due diligence, contracts, and system integration.
• Procurement & Contract Management
• Negotiate terms, pricing, service level agreements (SLAs), and contractual obligations with DSPs.
• Develop and maintain a portfolio of preferred delivery vendors.
• Ensure contracts are up to date, compliant, and aligned with company policies and legal requirements.
• Performance Management
• Monitor vendor KPIs including on-time delivery, cost efficiency, service quality, and compliance.
• Collaborate with operations teams to address performance issues and implement corrective actions.
• Cost Optimization
• Analyze delivery costs and identify savings opportunities through supplier consolidation, route optimization, or renegotiation.
• Support budgeting and forecasting related to transportation and delivery expenses.
• Cross-Functional Collaboration
• Work closely with logistics, legal, finance, and customer service teams to ensure alignment across all DSP-related activities.
• Participate in process improvement initiatives related to delivery operations.
• Market Research & Risk Management
• Stay current on market trends, new delivery technologies, and regulatory changes.
• Assess supply risks and develop contingency plans.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 3–5 years of experience in procurement, preferably within logistics or delivery services.
• Strong negotiation and vendor management skills.
• Knowledge of transportation and last-mile delivery operations.
• Proficiency in procurement and ERP tools (e.g., SAP, Coupa, Oracle).
• Strong analytical and communication skills.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Experience with third-party logistics (3PL) or courier networks.
• Familiarity with compliance standards and delivery performance metrics.
• Certification in procurement or supply chain (e.g., CIPS, CSCP, CPM) is a plus.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Procurement: 3 years (Required)
• 3PL: 3 years (Required)
• Negotiation: 2 years (Required)
• Vendor management: 2 years (Required)

Work Location: Remote