Director of Governance & Operations

1. Governance & Compliance

• Develop and implement a complete governance system across the company.
• Create, update, and enforce policies, procedures, and SOPs for all departments.
• Establish internal controls, authority matrices, and accountability standards.
• Ensure compliance with UAE regulations, health & safety standards, and industry best practices.
• Conduct internal audits to measure adherence to company processes.

2. Operations Management

• Build and manage an end-to-end operational framework for all company functions.
• Develop workflow between sales → planning → design → production → logistics → event execution.
• Monitor daily operations, identify gaps, and ensure efficiency and accuracy.
• Oversee resource planning, manpower allocation, and supplier coordination.
• Ensure every event is delivered on time, within budget, and at the expected quality level.

3. Quality Assurance

• Design and implement a quality management system for events and weddings.
• Set quality standards for production, décor, logistics, technical setup, and execution.
• Conduct pre-event and post-event assessments.
• Resolve operational issues and implement continuous improvement practices.

4. Organizational Development

• Develop or redesign the organizational structure of the company.
• Define roles, responsibilities, and reporting lines for all departments.
• Implement performance management systems and department KPIs.
• Lead training programs to align teams with new policies and procedures.
• Improve company culture, collaboration, and accountability.

5. Team Leadership

• Supervise department heads (Sales, Design, Production, Operations, HR & Finance).
• Conduct weekly operations and governance meetings.
• Ensure effective communication and alignment between teams.
• Support managers in resolving operational challenges and client escalations.

6. Strategic Planning

• Provide strategic input for company growth, expansion, and market positioning.
• Develop annual operational plans and budgets.
• Identify risks and opportunities and propose solutions to management.
• Improve profitability through better processes, reduced waste, and improved efficiency.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Event Management, Operations Management, or related field (MBA preferred).
• Minimum 10–15 years of experience in events, wedding production, or operations management.
• Proven experience in establishing governance and operational systems from the ground up.
• Strong leadership, organizational, and strategic planning skills.
• Excellent command of English (Arabic is a plus).
• Experience in large-scale weddings, luxury events, and high-pressure environments.

- Key Performance Indicators (KPIs)Governance

• Completion of policies, procedures, and SOPs for all departments.
• Quarterly compliance audit scores.

Operations

• Reduction in operational errors and event complaints.
• On-time event delivery rate (%).
• Percentage of projects delivered within budget.

Quality

• Client satisfaction score (target: 90%+).
• Event execution quality ranking.

Team & Culture

• Departmental performance improvement.
• Employee compliance and training completion rates.

Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month