Director of Housekeeping

About The Role

PBS Facility Service is seeking an experienced and results-driven Director of Housekeeping to oversee and manage all housekeeping operations within a nursing home setting. This role ensures the cleanliness, safety, and overall quality of the facility, directly contributing to the well-being of residents, staff, and visitors. The Director of Housekeeping will lead the housekeeping team, maintain compliance with infection-control standards, manage departmental budgets, and uphold PBS Facility Service’s commitment to excellence in healthcare facility management.

What You Will Do

Leadership and Supervision

• Supervise all housekeeping staff to ensure cleanliness and safety across multiple sites.
• Participate in the recruitment, hiring, training, evaluation, and discipline of housekeeping personnel.
• Develop work schedules, assign tasks to staff, and monitor performance to meet facility standards.
• Provide individual guidance and motivation to employees to foster a culture of excellence and accountability.
  
  

Site Assessment and Setup

• Assess the housekeeping needs of multiple locations to ensure consistent and high-quality standards.
• Plan and implement housekeeping operations at new sites, including staffing, equipment, and supply requirements.
• Establish protocols and processes to achieve operational excellence at all managed sites.
  
  

Operations Management

• Conduct regular inspections of resident rooms, common areas, and facility grounds to ensure cleanliness and compliance with infection-control procedures.
• Plan, coordinate, and oversee housekeeping projects and special cleaning assignments.
• Assign equipment to staff and monitor its use, ensuring that all equipment is clean and in working condition at all times.
• Assist housekeeping staff with tasks when necessary to meet operational demands.
• Oversee systems and infrastructure supporting laundry services, ensuring they meet operational needs.
• Maintain laundry equipment and ensure proper environmental conditions for safe and effective operations.
• Monitor laundry services to ensure compliance with infection control standards and health regulations.
  
  

Safety and Compliance

• Maintain high standards of cleanliness and safety throughout the facility in compliance with infection-control regulations.
• Ensure that all cleaning processes align with established health and safety protocols.
• Respond to resident and visitor complaints promptly, addressing any housekeeping-related concerns effectively.
  
  

Administrative Duties

• Order and maintain inventory of cleaning supplies and equipment.
• Develop and manage the departmental budget, monitor expenses, and identify cost-saving opportunities.
• Process work orders, approve employee timesheets, and generate departmental reports.
  
  

Collaboration and Communication

• Report items in need of repair or maintenance to appropriate personnel and ensure timely resolutions.
• Attend and participate in departmental meetings, training sessions, and professional development courses.
• Communicate effectively with residents, families, and staff to foster a positive environment.
  
  

What It Takes To Be Successful

• High school diploma or equivalent required; further education in hospitality or management is a plus.
• Proven leadership experience in housekeeping and environmental management, in a healthcare or long-term care setting.
• Ability to oversee and manage housekeeping operations across multiple sites.
• Expertise in assessing and setting up housekeeping operations at new facilities.
• Strong work ethic, drive for quality and customer service, and problem-solving skills.
• Excellent written and oral communication skills, with the ability to handle complaints and resolve conflicts.
• Strong administrative and organizational skills, with the ability to prioritize and manage multiple responsibilities.
• Ability to function effectively under stressful conditions and maintain composure.
  
  

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