Director of Housekeeping

Director of Housekeeping — Nora Hotel, West Palm Beach

(Pre‑Opening & Operations | 201‑Room Lifestyle Hotel — Opening September 2026)

Overview

Nora Hotel West Palm Beach — a 201‑room lifestyle hotel with a full‑service spa and multiple third‑party–operated F&B venues — is seeking an experienced Director of Housekeeping to lead all cleanliness, presentation, and guestroom/public area standards from pre‑opening through ongoing operations. This leader oversees housekeeping, laundry, and contracted partners, ensuring the hotel delivers a consistently elevated, design‑forward guest experience.

The ideal candidate is detail‑driven, organized, and hands‑on, with strong leadership experience in lifestyle or luxury hospitality.

Key ResponsibilitiesPre‑Opening

Build the Housekeeping department, including staffing plans, hiring, training, and SOP development.
Establish cleaning standards, room inspection protocols, and service workflows.
Partner with construction, design, and procurement teams to ensure guestrooms and public spaces are turned over, stocked, and ready for opening.
Oversee OSE/linen inventory, storage setup, and vendor onboarding.
Develop pre‑opening and first‑year departmental budgets.

Daily Operations & Quality Standards

Oversee all housekeeping operations: guestrooms, corridors, public areas, back‑of‑house, and laundry.
Ensure rooms are cleaned, inspected, and released according to Nora’s brand standards.
Maintain strong communication with Front Office, Engineering, Spa, and F&B partners to support seamless operations.
Respond promptly to guest requests and service recovery needs.
Uphold strict standards of cleanliness, presentation, and safety across the property.

Team Leadership & Culture

Lead, train, and mentor the housekeeping and laundry teams.
Conduct regular inspections, coaching sessions, and service refreshers.
Ensure fair and consistent administration of policies and performance management.
Foster a culture of pride, accountability, and attention to detail.
Recognize team achievements and maintain a positive, supportive work environment.

Financial & Inventory Management

Manage departmental labor, scheduling, and payroll oversight.
Monitor and control expenses, including linens, amenities, chemicals, and equipment.
Maintain accurate inventory levels and ordering processes.
Review financial reports and provide insights to ownership.
Support budgeting, forecasting, and cost‑control initiatives.

Systems, Safety & Compliance

Ensure compliance with hotel policies, OSHA standards, and all safety regulations.
Maintain accurate room status, cleaning logs, and inspection records.
Oversee lost‑and‑found procedures and guest privacy standards.
Support emergency response procedures and cleanliness‑related safety protocols.

Qualifications

5+ years of progressive Housekeeping leadership experience in hospitality; lifestyle or luxury experience strongly preferred.
Proven experience in hotel pre‑opening or major transitions.
Strong knowledge of housekeeping operations, inventory management, and quality control.
Demonstrated ability to lead large teams and collaborate across departments.
Highly organized, detail‑oriented, and solutions‑driven.

Personal Attributes