Director of HR Operations & Service Delivery

Director of HR Operations & Service Delivery - Columbia, SC (Hybrid)

The Director of HR Operations & Service Delivery provides leadership for core HR Operational functions, including payroll administration, HR service delivery, and systems governance. This role ensures efficient, compliant, and scalable processes that support the employee lifecycle and organizational goals. The Director drives continuous improvement, fosters cross-functional collaboration, and champions a service-oriented approach to HR operations, enabling seamless employee experiences and data integrity across platforms.

What You’ll Do:

• Lead HR operations and payroll delivery to ensure accurate, timely, and compliant service.
• Monitor service quality through performance metrics and stakeholder feedback.
• Ensure data integrity, governance, and security across HR systems and payroll processes.
• Collaborate with internal teams and external partners to align services with organizational needs.
• Drive process optimization by streamlining workflows and reducing manual effort.
• Lead automation and system integration initiatives for seamless data exchange.
• Design and refine scalable HR service delivery frameworks aligned with organizational goals.
• Analyze service metrics and implement continuous improvement initiatives.
• Provide leadership in team management, including hiring, onboarding, and performance development.
• Stay informed on regulatory changes and industry trends to guide compliance and strategy.

What You’ll Need:

• Education: Bachelor’s degree in HR, Business Administration, Information Systems, or related field; Master’s or equivalent experience preferred.
• Experience: 10+ years in HR operations, payroll, or shared services, including 5+ years in leadership managing cross-functional teams and enterprise service delivery.
• Certifications: CPP, SHRM-SCP, or equivalent preferred.
• HR Expertise: Deep knowledge of HR service delivery models, payroll operations, compliance, and regulatory reporting.
• Technical Skills: Strong understanding of HR systems architecture, data governance, and process automation; proven ability to lead system integrations and change management.
• Analytical & Strategic: Exceptional analytical skills with experience using metrics to drive performance; ability to balance strategic vision with operational detail.
• Communication & Leadership: Excellent communication and stakeholder management skills across all levels; demonstrated ability to lead and influence effectively.