Director of Human Resources

Job Summary

The Director of Human Resources provides strategic leadership and operational oversight of all Human Resources functions to support a high-performing workforce and deliver an exceptional guest experience. This role leads the HR team and is responsible for workforce management, benefits administration, and achieving effective park staffing levels through the recruitment and retention of qualified talent.

The Director oversees all phases of the employee lifecycle, including onboarding, training, performance management, and the maintenance of accurate training documentation, while ensuring compliance with company policies and employment regulations. This position requires discretion in handling sensitive and confidential information, strong judgment in employee relations matters, and the ability to navigate complex or challenging situations with professionalism.

In partnership with park leadership, the Director of Human Resources drives employee engagement, ensures optimal staffing, and fosters a culture that aligns team member satisfaction with outstanding guest service.

Essential Duties and Responsibilities

• Direct all Human Resources functions, including high-volume domestic and international recruitment, staffing, onboarding, training, development, recognition, retention, and team member communication.
• Lead, coach, and develop the HR team through effective performance management and professional development.
• Achieve and maintain effective staffing levels through workforce planning, recruiting strategies, and retention initiatives.
• Manage workforce management processes, including labor planning, scheduling strategies, and alignment with operational needs.
• Oversee benefits administration and serve as a resource to team members regarding benefits programs and inquiries.
• Ensure accurate and up-to-date training documentation and support the development and execution of training programs.
• Handle sensitive and confidential employee information with the highest level of integrity and discretion.
• Address complex employee relations issues and manage difficult or sensitive situations with sound judgment and professionalism.
• Ensure compliance with all Federal, State, and Local employment laws and regulations.
• Ensure effective communication, administration, and consistent enforcement of policies and procedures.
• Develop department-specific business plans aligned with park-wide and system-wide goals.
• Develop and manage departmental budgets, operate within established guidelines, and forecast staffing and labor needs.
• Serve as liaison with Park Legal Counsel on matters related to litigation, legislation, contracts, and employment issues.
• Prepare written reports and presentations and present information as required.
• Partner with Corporate Staff to ensure organizational goals and initiatives are met.
• Deliver a superior guest experience while reinforcing and enforcing all park policies and procedures.
• Perform other related duties as assigned.

Skills and Qualifications

• Bachelor's degree in human resources or a related field required; minimum of five (5) years of experience in high-volume Human Resources environments preferred.
• Proven experience recruiting large volumes of employees, preferably part-time or seasonal staff.
• Strong leadership and people-management skills, with experience leading and developing HR teams.
• Experience with workforce management, labor planning, and benefits administration.
• Demonstrated ability to handle confidential information and manage sensitive employee relations matters.
• Strong analytical, organizational, and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office applications.
• Flexible schedule required, including nights, weekends, and holidays.