Director of Human Resources (Generalist)

Summary

The Director of Human Resources provides strategic and operational leadership for the HR function within a multi-site nonprofit organization serving the Miami community.

Reports to the Vice President of Human Resources, this role oversees HR Business Partners supporting Manufacturing and Donated Goods & Retail divisions, as well as Talent Acquisition, Employee Development, and Employee Relations & Culture. The Director ensures alignment of workforce strategies with organizational goals while maintaining consistent, compliant, and equitable HR practices across divisions.

This position requires a bilingual (English/Spanish) leader experienced in supporting high-volume, frontline-focused environments within a nonprofit structure.

Key Responsibilities

Strategic HR Leadership

• Partner with the Vice President of HR to execute organization-wide people strategies.
• Provide leadership and direction to HR Business Partners supporting:
  • Manufacturing & Warehouse Operations
  • Donated Goods & Retail
• Ensure consistent HR policies and practices across all divisions.
• Serve as a senior advisor on workforce planning, organizational design, and performance management.
• Perform other duties as assigned.

Talent Acquisition & Workforce Planning

• Oversee high-volume recruitment strategies for retail, warehouse, and program staff.
• Develop workforce planning models aligned with operational needs.
• Monitor recruitment metrics, including turnover, time-to-fill, and retention trends.
• Ensure equitable and compliant hiring practices.

Employee Relations & Culture

• Oversee employee relations strategy organization-wide.
• Provide guidance on investigations, performance management, corrective action, and conflict resolution.
• Promote a mission-driven, inclusive workplace culture.
• Develop retention and engagement initiatives tailored to frontline environments.

Employee Development

• Design leadership development programs for managers and supervisors.
• Implement structured training pathways for operational employees.
• Support succession planning efforts across divisions.
• Ensure required compliance training is completed organization-wide.

Compliance & Risk Management

• Ensure compliance with federal and Florida employment laws (FLSA, FMLA, ADA, OSHA, EEOC).
• Oversee policy development and handbook updates.
• Partner with leadership to mitigate employment-related risk.
• Monitor compliance in grant-funded and workforce development roles.

HR Analytics & Reporting

• Analyze workforce data and trends.
• Provide regular reporting to the Vice President of HR and executive leadership.
• Recommend data-driven improvements to retention, engagement, and operational efficiency.

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Master’s degree preferred.

• 8–10+ years of progressive HR experience.
• 5+ years leading HR teams or HR Business Partners.
• Experience supporting retail, warehouse, manufacturing, or high-volume operational environments required.
• Nonprofit experience strongly preferred.

Certifications: SHRM-SCP, SPHR, or equivalent certification preferred.

Language Requirement: Bilingual (English/Spanish) required.

Core Competencies

• Strategic and operational HR leadership
• Strong employee relations expertise
• High-volume workforce management
• Data-driven decision-making
• Executive presence and sound judgment
• Ability to support multi-site operations from a centralized HR structure

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to sit for a long time. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment - The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

This position is based in Miami and operates primarily in a professional office setting. Collaboration with operational leaders across divisions is essential; routine travel to sites is not required.