Director of Inbound Sales and Revenue Performace

Director of Inbound Sales & Revenue Performance

• In Office – Chicagoland Area
• $100,000 – $175,000 (Base Salary + Performance Bonuses)
• Top performers can exceed $200,000+ annually

About Us

Coffey Bros. Moving is one of Chicagoland’s highest-rated moving companies, generating millions in annual revenue and servicing thousands of customers per year. We are not a discount mover. We are a premium “White Glove” moving company focused on professionalism, customer experience, and operational excellence.

We invest heavily in marketing and lead generation, having a generous marketing spend on Google advertising alone. Our phones ring daily with inbound estimate requests from customers actively looking to move.

We are now seeking a high-level sales leader to bridge the gap between:

• Google lead generation
• CRM accountability
• Sales team performance
• Revenue conversion
• Call quality
• Training & coaching
• Operational sales reporting

This is NOT a traditional retail sales manager position.
This is a revenue-driving leadership role for someone who understands high-volume inbound sales environments and how to maximize conversion from expensive inbound leads.

Who We’re Looking For

We are looking for a modern-day closer and sales leader — someone who is:

• Highly personable and emotionally intelligent
• Analytical and metrics-driven
• Experienced in inbound phone sales environments
• Exceptional at objection handling without being pushy
• Able to coach and develop sales talent
• Comfortable holding sales staff accountable
• Experienced auditing calls and improving conversion rates
• Familiar with CRM systems, lead routing, and attribution tracking
• Able to connect marketing performance with sales performance

This individual must understand that premium services are sold through trust, professionalism, communication, and confidence — not price alone.

Responsibilities

• Manage and lead inbound sales team performance
• Monitor and improve booking conversion rates
• Review recorded calls and coach sales representatives
• Develop scripts and objection-handling systems
• Ensure all leads are properly entered and tracked within CRM
• Identify lead leakage and missed revenue opportunities
• Hold both the sales team and marketing systems accountable
• Monitor speed-to-lead and response-time metrics
• Analyze Google lead quality and reporting accuracy
• Improve close rates while maintaining premium brand standards
• Build KPI scorecards and sales accountability systems
• Assist in recruiting, onboarding, and training sales staff
• Personally handle high-value or escalated inbound opportunities when necessary

Required Experience: Candidates MUST have experience in the following:

7+ years of experience managing inbound sales teams, call center sales environments, or high-ticket phone sales operations required. Candidates with strong experience IMPROVING conversion metrics, CRM accountability, and inbound lead performance will be strongly preferred

• Inbound sales call center management
• High-ticket inbound phone sales
• Home services sales management
• Revenue operations management
• Appointment-based inbound sales environments
• Lead conversion management
• CRM pipeline accountability

Preferred industries include:

• Moving & storage
• HVAC / home services
• Restoration
• Luxury remodeling
• Mortgage or finance call centers
• High-ticket inbound sales
• Legal intake sales
• Med spa / cosmetic consultation sales

REQUIRED METRICS EXPERIENCE

Candidates must have direct experience managing and improving metrics such as:

• Booking conversion %
• Estimate-to-close %
• Revenue per lead
• Cost per booked job
• Speed-to-lead
• Missed call %
• Call answer %
• Sales per representative
• Lead-to-estimate %
• CRM compliance %
• Lead attribution accuracy
• Cancellation %
• Repeat & referral conversion
• Call scoring and QA systems
• Pipeline leakage analysis

**Applicants who cannot confidently discuss how they have improved sales metrics in prior roles will not be considered.**

What Success Looks Like In This Role

• Increased booking conversion rates
• Improved sales team accountability
• Reduced missed opportunities
• Better lead tracking between Google and CRM
• Stronger objection handling from sales staff
• Improved average job value
• Better reporting and operational visibility
• Higher overall revenue performance

Compensation & Benefits

• Base Salary: $100,000
• Monthly KPI & Performance Bonuses
• Annual Revenue Growth Bonus
• Total potential earnings up to $200,000
• Medical Benefits Available
• Paid Time Off
• Long-term advancement opportunity

This role has the potential to evolve into a senior executive leadership position for the right candidate. All candiates must be able to pass a criminal background check and random drug screens for this role.

Pay: $100,000.00 - $175,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Describe the largest inbound sales environment you have personally managed.

Please include:

Approximate monthly lead volume
Team size
Industry
Average sale value
Whether leads were inbound phone calls, web forms, or both
What CRM systems and call tracking systems were used

• What sales KPIs and conversion metrics did you personally monitor and hold your team accountable to on a weekly basis?

Please explain:

Which metrics mattered most
What “healthy” numbers looked like
How you improved underperforming metrics
How often you reviewed performance with staff

• Our company spends over $150,000/month on Google advertising and generates inbound estimate requests daily.

How would you identify whether a booking problem is caused by:

weak sales performance,
poor lead quality,
poor follow-up,
CRM breakdowns,
or
marketing issues?

Walk us through your thought process.

• Describe a time you significantly improved a sales team’s conversion rate or revenue performance.

Please include:

The problem
The metrics before improvement
What changes you implemented
The final measurable outcome

• Explain how you would audit a sales representative who claims:

“The leads are bad.”

What reports, data points, recordings, or behaviors would you review before agreeing or disagreeing?

• In your opinion, what is the difference between an inbound sales professional from an average call center representative?
• Do you understand this is a daily in office position with NO remote work being offered?
• Candidates must ne able to pass a criminal background check and drug screen for this role

Ability to Commute:

• Westchester, IL 60154 (Required)

Work Location: In person