Title: Business Analyst / Technical Writer - Hybrid
Mandatory skills: process flows, PowerPoint, visio, schedule management, technical sop documentation, graphic creation, information security assessment program, services controls, security controls, quality control, quality assurance, documenting plans, operational support, key performance indicators, KPI, program documents, process flows, resource management, Risk management, draft project documents, task tracking, test plans, Subject Matter Experts, SME
Description: Scope of the Project: The client is seeking a consultant-level Business Analyst/Technical Writer to support the planning and execution of a fast-paced information security assessment program across the client. This program will focus on identifying risk and measuring compliance of information security programs and systems across the client as well as providing reporting and monitoring information to both client and agency leadership. The Business Analyst will be responsible for quality control and assurance for the deliverables associated with this program as well as documenting plans, procedures, and progress of the program with the Program Manager. This program includes: Assessment of client-wide, shared or common services and security controls provided to agencies Assessment of client-owned services and security controls at each agency Tracking progress and resolving issues with each assessment Documenting and presenting results from each assessment to client and division leadership Tracking, documenting, and reporting assessment results at the client, sector, or other criterion level for the program Gathering requirements and recommendations for program improvement Developing policy, plan, process, and procedure documentation for the statewide information security program Daily Duties / Responsibilities: This implementation assistance would include, but is not limited to: Status reporting of operational support tasks and related work efforts Identifying metrics and key performance indicators (KPIs) of processes and their output Create, manage, and maintain policy, plan, process, procedure, and other program documents such as process flows, standard operating procedures, desk manuals, and procedural guidelines Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors Monitor and support deadlines, milestones, and activities Apply change, risk, and resource management Document all meetings attended, directives, and significant phone conversations Develop and deliver professional technical program updates to DIS leadership and supporting staff Communicates with IT leadership, business leadership, and IT business consultants to communicate program strategy, direction, and changes Responsible for tracking key project milestones and recommending adjustments to project managers Must possess extensive knowledge and expertise in the use of Microsoft Office tools Required Skills (Rank in Order of Importance): Excellent technical writing skills; technical writing experience Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio Preferred Skills (Rank in Order of Importance): Simultaneously manage multiple reporting requirements Strong schedule management and planning skills Support regulatory compliance projects 5+ years of experience in technical writing Experience with technical SOP documentation and graphic creation in Visio Required Education/Certifications: Bachelor's degree or an Associate's degree with 2 years of experience Soft Skills: Excellent problem-solving ability Excellent team player Excellent communication (written and verbal) skills Ability to work at a high-volume and fast pace Strong collaborator and strong ability to meet deadlines Ability to identify, map, and support business processes Notes: Remote - Onsite during projects or at regular monthly/ quarterly intervals. OpenKyber is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of OpenKyber shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details : Account co-ordinator: OpenKyber. OpenKyber 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 |
For applications and inquiries, contact: hirings@openkyber.com