Director of Learning and Development

Description:

90% Strategic Leadership of Education and Training

• Lead the strategy, design, execution, and continuous improvement of education and training initiatives across all HIG agencies.
• Develop and maintain a scalable training framework aligned to role, experience, and department needs.
• Design, deliver, and continuously enhance HIGEdu programs, webinars, and Academy initiatives that reinforce HIG culture, values, and job-specific competencies.
• Lead the administration, optimization, and strategic use of HIG’s Learning Management System (LMS).
• Partner with Managers and leadership to assess skill gaps, align training plans with business objectives, and monitor training effectiveness and outcomes.
• Create and maintain measurable Skillset Surveys to assess proficiency, identify development opportunities, and support ongoing professional growth across departments.
• Deliver in-person, virtual, and hybrid training as needed, including travel to support agencies and onboarding of new systems or agencies.
• Serve as a trusted training and technical resource, mentoring employee-owners on workflows, client service standards, and insurance best practices.
• Stay current on industry trends, carrier requirements, workflows, and emerging learning methodologies to ensure training relevance and effectiveness.
• Lead or support special projects related to education, training, or organizational development as assigned by Senior Management.
• Actively supports and advances the organization's education and development strategy.

10% Determination

• Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program.

Supervisory Responsibilities

• Provides leadership through training, mentoring, and directing employee-owners on workflows, procedures, education pathways, and educational programming.
• Serves as a subject-matter authority and escalation resource for training-related initiatives.
• Directly supervises team members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is responsible for adherence to the stated expectations of the Management Program.

Language Skills

• Ability to read, analyze, and interpret the most complex documents, such as insurance policies. Ability to respond effectively to inquiries or service issues from company personnel and/or clients. Ability to speak and represent the company effectively before groups of customers.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to bring full resolution to issues with little Management involvement. Possess mature and experienced reasoning ability which maintains a high level of Management team confidence.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Database Software; Internet software; Spreadsheet Software and Word Processing Software.

Education and/or Experience

• At least eight years of insurance experience and/or related training, preferably handling multi-line, large commercial accounts; or equivalent combination of education and experience.

Certifications

• Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment. Must be able to obtain insurance designations as set forth by the organization’s education plan.