Director of Learning Design & LMS Administration - Flow Automotive

The Director of Learning Design & LMS Administration at Flow Automotive leads the design, implementation, and stewardship of our enterprise learning ecosystem — ensuring that every learning experience reflects The Flow Way of leadership and culture. They are more than a systems leader; they are a culture builder and leadership architect. This role integrates technology, design, and human development to build learning systems that cultivate ethical, high-performing, and service-oriented leaders aligned with Flow’s mission: to serve the total automotive needs of our customers. The Director oversees all aspects of our Learning Management System (LMS), instructional design strategy, and learning experience innovation, embedding Flow’s foundational commitments — Covenant, Community, and Common Good — into every layer of employee development.

Key Responsibilities:

Strategic Leadership in Learning & Culture

• Develop and execute a company-wide learning strategy integrating Flow’s approach to customer experience, care for employees, and process execution.
• Lead the evolution of Flow’s learning architecture to align with business strategy, cultural values, and performance excellence.
• Partner with leaders in Operations and Management Services to ensure learning initiatives reinforce Flow’s culture of accountability, integrity, and trust.
• Collaborate with the CEO and Senior Leadership to scale the Flow DNA curriculum, embedding Flow’s philosophy of Leadership throughout the company.
• Curate and sustain learning content that deepens understanding of Flow’s Covenant with Customers, Community with One Another, and Commitment to the Common Good.

Learning Management System (LMS) Oversight

• Oversee the administration, optimization, and integrity of Flow’s LMS, ensuring accessibility, scalability, and a seamless learner experience.
• Manage course architecture, user roles, data analytics, and compliance workflows.
• Collaborate with the Analyst Team, IT and vendor partners to maintain system performance, data accuracy, and system integrations (HRIS, performance, and analytics systems).
• Ensure the LMS becomes a central hub for tracking leadership development pathways and career growth aligned with Flow’s developmental model (Student - Player - High Performer - All-Star).
• Manage budgets, vendor relationships, and contracts for learning platforms, tools, and partnerships.

Learning Design & Experience Innovation

• Lead ad-hoc teams and content developers to create engaging digital and blended learning experiences.
• Collaborate across departments to ensure learning priorities align with strategic goals and performance metrics.
• Design curricula that reflect Flow’s Culture and DNA (Leadership, SERVE, etc).
• Apply modern instructional design methods (ADDIE, SAM, Agile Learning) and integrate behavioral science, microlearning, and adaptive learning technology, as appropriate.
• Build measurement frameworks using LMS data and learning analytics to demonstrate growth in leadership competencies and cultural alignment.

Qualifications:

• Bachelor's degree in Instructional Design, Educational Technology, Human Resources, or Organizational Development (Master’s preferred).
• 8+ years in learning design, LMS administration, or leadership development with at least 3 years in a strategic leadership role.
• Proven experience managing enterprise-level LMS systems (e.g. TalentLMS, Workday Learning, Cornerstone, Docebo, or similar).
• Experience translating company culture and values into learning frameworks and measurable growth outcomes.

Core Competencies

• Deep understanding of instructional design and adult learning principles.
• Proficiency in LMS configuration, analytics, and reporting.
• Strong command of learning technologies and authoring tools (Articulate 360, Captivate, Rise, etc.).
• Data-driven mindset; ability to assess learning impact and communicate ROI.
• Exceptional collaboration, communication, and influencing skills across organizational levels.
• Commitment to continuous improvement and excellence — reaching for perfection while providing second chances.

Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on-site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees
• Applicants must pass a pre-employment drug screening.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.