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Director of Managed IT
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General Summary:
Velocity is seeking a results-driven Director of Managed IT to lead our managed services IT teams. This hands-on leadership role is responsible for building and supporting world-class services and solutions for our customers across verticals in hospitality, student housing, enterprise, commercial, retail, and more. Reporting to the Vice President of Engineering, this role directly manages engineering resources, delivers technical excellence, and ensures the successful execution of strategic initiatives.
The ideal candidate brings deep technical experience in managed endpoints, IT, and infrastructure, with a proven track record building high-performing technology teams in dynamic, multi-vendor environments. This leader will play a key role in contributing to our technical roadmap, supporting our operational goals, and ensuring customer satisfaction.
Velocity, A Managed Solutions Company, operates many diverse and vendor agnostic environments. This team is responsible for quickly understanding these customer operations, using existing documentation and independent discovery.
Principal Duties and Responsibilities:
- Responsible for day-to-day management of Managed IT team, including workload management, escalation handling, and performance oversight
- Collaborate with leadership on service pricing, packaging, and cost modeling to ensure sustainable growth and profitability
- Maintain standard technology processes and procedures, serving as a champion and facilitator for process changes and improvements
- Drive continuous improvements of process, accuracy, and timelines
- Provide expertise in end user computing, cloud/SaaS platforms (Microsoft 365), server administration, identity management, and backup/DR technologies
- Act as a mentor and leader to technology teams
- Perform design work that incorporates industry best practices for hospitality and enterprise environments
- Function as a technical lead for advanced projects requiring IT services
- Ensure that security improvements are successfully implemented and monitored
- Coordinate proper installation, configuration, and testing of managed technology components
- Assist in developing and maintaining hardware life cycle management methodologies
- Contribute to Velocity’s technology roadmap development
- Foster career growth and development for team members, including certifications, career pathing, and training
- Collaborate with architecture function to ensure that designs are in line with the needs of the current and future requirements from our customers, technology platforms, and security compliance
- Engage and manage external vendors as appropriate to enhance the team’s capabilities
- Other duties and responsibilities, as assigned
- Participate in after-hours incident escalation as needed
- This position may require travel occasionally
Knowledge, Skills and Abilities Required:
- 8+ years of experience implementing, troubleshooting, and maintaining IT systems across multiple technology domains
- 5+ years of progressive leadership experience managing technical teams in MSP, service-provider, or multi-site enterprise environments
- Proven ability to build high-performing teams, develop leaders, and mature an operational organization through structure, discipline, and process
- Strong understanding of IT operations: identity, SaaS, endpoint management, server/virtualization, networking, backup/DR, monitoring, and security fundamentals
- Demonstrated extensive working knowledge of networking protocols and standards (e.g., OSPF, BGP, IPSEC, MPLS, STP, 802.11, VLAN, TCP/IP)
- Demonstrate the ability to lead complex projects in a cross functional team environment
- Demonstrate the ability to articulate ideas to both technical and non-technical audiences
- Excellent oral and written communication skills
- Strong documentation and presentation skills, including the ability to build and deliver executive-level briefings and presentations
Qualifications, Experience and Education:
- Required — Bachelor’s degree in a technology-related field (or equivalent combination of education and experience)
- Required — Advanced experience with at least two of the following products or platforms: Microsoft 365, ADTRAN, Arista, HPE Aruba, Cisco, Fortinet, MikroTik, Palo Alto, and Ruckus
- Required — Experience developing and managing teams with focus on goal achievement
- Required — 5+ years of demonstrated progressive leadership
- Preferred — Experience in hospitality, multi-site enterprise or managed service provider
- Preferred — Industry relevant certifications — e.g., Microsoft 365, Microsoft Identity and Access, Fortinet NSE, Cisco CCNP Enterprise, Ruckus RCWA, CWNA, or similar
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- Paid Sick Time
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
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