Director of Marketing, Communications & Brand

Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!

Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.

Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.

We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!

Core Values

Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.

• Trust: Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
• Passion: Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
• Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
• Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback – be open to listening – and actively incorporate the voice of the customer into daily activities
• Growth: Strive for excellence; embrace change; prioritize continuous improvement

Position Overview

We are seeking a strategic, results-driven Director of Marketing, Communications & Brand to lead and oversee the development and execution of integrated global marketing programs that elevate our brand, engage customers and prospects, and drive measurable business impact. This role spans brand, communications, events, trades, content, PR, partners, and digital presence. The Director manages a team of four, supported by creative and PR agencies.

This leader is responsible for marketing strategies and programs that influence the entire buyer journey. from brand awareness and new customer acquisition, to upsell, cross-sell, and long-term engagement across the customer lifecycle.

The ideal candidate is a forward-thinking leader fluent in AI-enabled marketing practices, comfortable applying emerging technologies to expand team capacity and accelerate results. They must balance strategic oversight with hands-on execution in a fast-paced, high-volume, high-performance global environment.

Key Responsibilities

Leadership & Management

• Lead, coach, and develop a high-performing marketing team (currently U.S.-based, with possible UK expansion).
• Ensure existing strong, high-volume and high-quality operational rhythms continue, while improving and adding processes and structure where needed.
• Manage external creative and PR agencies, as well as contract writers, ensuring high-quality, scalable output.
• Provide strategic direction while rolling up sleeves to deliver in a hands-on, high-growth environment.
• Establish, document, and enforce global brand guidelines and repeatable marketing processes to ensure consistency and scalability across all regions and programs.
• Provide robust metrics, measurement, and reporting across all programs to measure impact on pipeline, acquisition, and expansion, in partnership with the Demand Generation team.

Brand & Communications

• Own and evolve the company’s global brand strategy, visual identity, and messaging framework.
• Partner with marketing leader on executive communications, including thought leadership, internal and external presentations, and media engagements.
• Contribute to global PR strategy, media relations, analyst relations, and corporate communications to build visibility and credibility.
• Manage website technical backend (with agency support), layout, content, and performance to reflect brand strategy, support demand generation, and enable the customer journey.

Events & Experiences

• Direct the strategy and execution of trade shows, conferences, webinars, and client events worldwide, including internal prep, show presents, and all pre-during and post event engagement
• Ensure events showcase the company’s expertise, deliver exceptional experiences, and drive measurable pipeline impact.

Content and Campaigns

• Oversee development of content for prospects and customers, including thought leadership, case studies, emails, solution briefs, videos, and campaigns.
• Partner with sales, product, and customer success teams to align content with buyer and customer journeys.
• Work with trade associations for organic and paid content placements to create and promote Fusion content monthly.
• Ensure team maintains clear priorities, project schedules, online calendars, and always on campaign activities.

Additional Responsibilities

• Lead customer marketing initiatives for upsell, cross-sell, advocacy, and lifecycle programs with the customer marketer reporting into this role.
• Work with Partner Sales to prioritize, build and execute co-marketing programs with partners to expand reach, build credibility, and drive joint pipeline.
• Work with Product Marketing to launch new products supporting messaging, website presence, collateral, etc.

Qualifications

• 15+ years of progressive B2B marketing experience, including leadership roles managing teams and agencies.
• Proven success in global marketing leadership, including cross-regional coordination and team management.
• Demonstrated expertise across brand, communications, PR, events, content, customer marketing, and partner marketing.
• Proven ability to integrate and apply AI-driven marketing tools and practices to enhance productivity and scale impact.
• Strong track record in communications and brand storytelling.
• Experience establishing and enforcing brand guidelines and running repeatable processes that enable efficiency and scalability.
• Metrics-driven, with proven ability to measure, analyze, and report program impact across acquisition, upsell, and lifecycle engagement.
• Strong leadership and collaboration skills, with ability to balance strategic direction and hands-on execution.
• Experience working in or with agencies is a plus for managing high volume of creative work.
• Willingness and ability to travel regularly (approximately every other month; at times monthly), primarily within the U.S. but also internationally as required.

Success Factors

• Thrives in a high-pressure, high-performance culture.
• Global mindset with ability to manage across regions, time zones, and cultures.
• Forward-looking, creative leader who uses AI and data to scale impact.
• Strong communicator who inspires confidence at all levels, including the C-suite.
• Balances strategic leadership with tactical execution.
• Maintains operational excellence by building and running repeatable processes.

1-Month Milestones (Orientation & Foundation)

• Build relationships with SVP, peers, direct reports, and agencies through 1:1s and team meetings.
• Audit brand guidelines, messaging, website, PR, and content library.
• Review event and campaign calendars.
• Learn existing metrics dashboards.
• Deliver a “state of marketing” assessment and 30-60-90 day action plan aligned to corporate priorities

3-Month Milestones (Execution & Early Impact)

• Execute at least one major event and route to market integrated marketing campaign.
• Plan integrated campaigns for remainder of 2026
• Implement team/process enhancements

6-Month Milestones (Full Functionality & Strategic Leadership)

• Demonstrate measurable pipeline and brand impact from events and campaigns.
• Deliver reporting framework showing clear marketing attribution to revenue and grow

Disclaimers:

This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, disability religion, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.