Director of Media Services and Performance

Director of Media Services and Performance

Location: On-site in San Antonio, TX
Reports To: COO
Department: Media Services
Classification: Full-Time, Exempt

Why Leadhub

At Leadhub, we believe growth isn’t just a metric, it’s a mindset. Our purpose is simple yet powerful: to help people grow so they can win in life.

We’re a team of passionate marketers and strategists who serve the home services industry the backbone of our communities. From HVAC and plumbing to roofing and pest control, we partner with ethical, mission-driven brands that want to scale responsibly and make an impact.

We run on EOS, giving us a clear 1, 3, and 10-year vision that drives everything we do. In 10 years, we will continue to be a magnet for top-tier talent and trusted partners in the trades, known for our transparency, responsiveness, and results.

Our Core Values aren’t just words, they are how we operate every day:

• TEAM FIRST: We > Me. We master the no-look pass.
• RESULTS-DRIVEN: We seek the story behind the data.
• UNRIVALED RESPONSIVENESS: We act with urgency — 24 to respond, 48 to follow up.
• SERVICE MINDSET: We add value with “Yes, and…”
• TENACIOUS PURSUIT: We raise the bar and never stop growing.

If you’re a leader who thrives on growth, both personal and professional, and wants to make an impact on a team that’s as committed to each other as we are to our clients, you’ll feel right at home at Leadhub.

The Opportunity

Leadhub is seeking a Director of Media Services and Performance — a forward-thinking leader who combines strategic acumen with a coach’s heart. You’ll guide a team of five (and growing) across digital and traditional media, ensuring our campaigns drive measurable growth for our clients and fuel Leadhub’s broader agency goals.

This role is 80% leadership and strategy, 20% execution — ideal for someone who thrives in developing people, shaping systems, and leading innovation, while staying hands-on enough to keep skills sharp and lead by example.

What You’ll Do

Leadership & Team Development

• Lead, coach, and develop a cross-functional media team of buyers and coordinators across digital and traditional platforms.
• Foster a culture of accountability, collaboration, and continuous learning.
• Partner closely with department directors (Account Services, SEO, Content, Creative, Development) to ensure media strategies are integrated and aligned.
• Create clear paths for professional growth within the media department.

Strategy & Performance

• Oversee media planning, buying, and performance optimization across Google Ads, Meta, YouTube, OTT/CTV, programmatic, and traditional channels.
• Own pacing, forecasting, and media spend accuracy to maximize both client ROI and agency profitability.
• Guide the evolution of our media services framework — implementing smarter systems, better QA processes, and scalable campaign workflows.
• Drive thought leadership by staying ahead of emerging trends, technologies, and platforms that can enhance client performance and agency offerings.

Hands-On Execution

• Manage a small portfolio of key client accounts directly, modeling excellence in campaign setup, optimization, and analysis.
• Step in to support strategic media challenges or complex campaign scenarios when needed.
• Ensure all campaigns deliver measurable, meaningful results aligned with client goals.

Success Looks Like

• Media budgets are accurately forecasted, paced, and maximized for impact.
• The media team grows in capability, confidence, and ownership under your leadership.
• Campaign performance consistently meets or exceeds ROAS targets.
• Media strategy aligns seamlessly with Leadhub’s EOS vision, quarterly rocks, and departmental scorecards.
• You model and reinforce Leadhub’s Core Values daily by leading your team.

First 90 Days

Month 1: Learn & Listen

• Immerse yourself in Leadhub’s structure, current client portfolio, and media workflows.
• Build relationships across teams and assess current processes, platforms, and performance metrics.

Month 2: Lead & Align

• Establish a clear roadmap for team development and media process improvements.
• Begin coaching sessions with each team member; set KPIs and expectations for growth.
• Take ownership of pacing and performance reporting for key accounts.

Month 3: Optimize & Elevate

• Launch refinements to campaign QA, creative testing, and cross-channel strategy workflows.
• Identify and pilot at least one new media tactic or technology that supports agency and client growth.
• Present a quarterly media performance summary to the leadership team with insights and forward-looking recommendations.

What You Bring

• 6+ years in media planning and buying with at least 3 years in a leadership role.
• Proven expertise in Google Ads, Meta Ads, OTT/CTV, and programmatic media.
• Strong understanding of traditional media (TV, radio, OOH) and how it complements digital.
• Exceptional analytical skills — able to tell the story behind the numbers.
• Experience with media budgeting, forecasting, and pacing across multiple accounts.
• A coaching-first leadership approach grounded in accountability and empathy.
• Alignment with EOS principles and Leadhub’s core values.

Compensation & Benefits

• PTO: 120 Hours annually (earned immediately; usable after 30 days)
• Healthcare:
  • 50% Coverage upon hire
  • 75% Coverage after 2 years
  100% Coverage after 4 years
  
• 401(k): 4% company contribution after 1 year
• Annual 2% raise
• Flexible Work Schedule & Friday Flex
• Conferences & Educational Support
• Monthly Culture Events & Leadhubbie Wellness Program (up to $100/month)
• 20 Days Parental Leave (after 12 months)
• Always-Stocked Kitchen & Weekly Catered Breakfasts