Director of Membership Services

The Wilmington – Cape Fear Home Builders Association (WCFHBA) is the voice of the building and development industries in Southeastern North Carolina. Chartered in 1965 and representing nearly 1800 member-firms, the WCFHBA is the largest trade association in Coastal North Carolina, the second-largest Home Builders Association in the state, and the third largest Home Builders Association in the nation. The Wilmington-Cape Fear Home Builders Association represents an industry that contributes billions of dollars to the economy of Southeastern North Carolina and supports thousands of jobs in the greater Wilmington area.

For more than 50 years, the Wilmington-Cape Fear Home Builders Association has been the voice of the building industry, working to support not only our members involved in the home building industry, but also be an influential force for responsible growth by protecting property rights and the privilege of homeownership.

The Association has an immediate opening for the Director of Membership Services. The Director of Membership Services plays an integral role as its responsible for the development and growth of both organizational revenue and member profitability. Internally, this position's responsibilities are strategically aligned with the organization's core revenue streams, including membership, non-dues revenues, and affinity agreement partnerships. Externally, this position creates and implements high-value development opportunities for the WCFHBA’s member companies to show an ROI by employing a suite of a strategic set of communications and benefits that in return offset the price of membership.

Job Description

The Director of Membership Services is responsible for managing and enhancing membership programs and services within the Association. This role involves developing strategies to increase membership enrollment, retaining existing members, and improving overall member satisfaction. The Membership Director works closely with other departments to align membership initiatives with the organization’s goals and objectives, ensuring a seamless experience for all members. A successful Membership Director will possess strong leadership qualities, excellent communication skills, and a deep understanding of the organization’s mission and values.

Position Responsibilities

• Managing membership and coordinating the 3-in-1 membership for each member of record with NCHBA, and NAHB using the Associations Membership Database and NAHB’s WMS protocols.
• Developing partnership agreements, processing and invoicing.
• Serving as team leader in developing and implementing innovative member recruitment, engagement and retention initiatives and strategies.
• Managing non-dues revenue partnerships and developing, invoicing and processing sponsorship agreements.
• Serving as the staff liaison to the Cape Fear Professional Women in Building (PWB).

Position Requirements

• Excellent interpersonal skills that can be utilized to establish and build relationships with a broad range of members, current and potential partners, vendors and other association stakeholders.
• Proven ability to collaborate on the development and implementation of sound, cost effective marketing strategies that generate a high return on investment.
• Exceptional problem-solving, prioritization, communication and organizational skills.
• A disciplined, self-starter who is confident, communicative and reliable.
• Using Associations Membership Software Systems to track members and prospect engagement to ensure that WCFHBA’s suite of programs and services meet and exceed our member value proposition.

Compensation Details:

This is a full-time position that includes a strong market-driven benefits package.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Education:

• Bachelor's (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Business Development: 1 year (Preferred)

Work Location: In person