Director of National Accounts

PRIMARY OBJECTIVE:

The Director, National Accounts is responsible for managing relationships with their assigned accounts, ensuring smooth contract administration, maintaining accurate data, identifying opportunities for growth within those contracts, and collaborating with internal teams to deliver value and meet sales targets. In this position, you are the key liaison between Pandion and our members to facilitate efficient contract execution and member satisfaction.

RESPONSIBILITIES:

Relationship Building:

• Cultivate strong relationships with key decision-makers at healthcare facilities or other member businesses to understand their needs and priorities.
• Proactively communicate with members to maintain positive partnerships and member satisfaction.
• Educate new and existing members about Pandion’s product portfolio and value proposition.
• Connect with new and existing members in person, telephone, electronic communication, and/or Teams/Zoom meetings.

Customer Service:

• Responds to member and vendor day-to-day issues in a timely manner (within 24 to 48 hours).
• Ensure new members are onboarded in an expeditious and professional manner.
• Oversee the implementation and compliance of member contracts, ensuring accurate pricing, product availability, and adherence to contractual terms.

Sales & Growth:

• Identify potential new revenue opportunities with new and existing member contracts.
• Develop strategies to increase product utilization and drive sales growth consistent to yearly KPI’s through targeted initiatives.
• Immediately follow-up with members after monthly target marketing campaigns.
• Perform daily entry of tasks, actions, and information into Salesforce.

Market Awareness:

• Stay aware of the updated GPO landscape, industry trends, and competitor activity to identify strategic opportunities and potential challenges.

Other:

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

WORK ENVIRONMENTS:

This job operates in a professional office environment. Travel to other office locations is necessary so may be exposed to the outdoor elements.

PHYSICIAL DEMANDS:

This is largely a sedentary role, but some travel will be required. This would require the ability to see, hear, lift, bend, sit or stand, as necessary. Must be able to use and manipulate normal office tools, converse effectively via written and oral correspondence(especially the telephone), sit for prolonged periods of time, move/travel to other locations.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree is preferred.
• Minimum 2 years’ experience in a clinical setting. Clinical background experience in women’s health desired.
• At least 3 years of experience in a customer service/support role.
• Excellent communication, negotiation, and interpersonal skills to build and maintain strong customer relationships.
• Proven experience in account management, preferably within a healthcare environment.
• Proficiency in CRM systems and sales tools to manage customer interactions and track performance.
• Strong understanding of GPO operations, contracting processes, and healthcare industry dynamics is a plus.
• Analytical skills to interpret data and identify opportunities for growth is a plus.
• Ability to work independently and as part of a cross-functional team.
• Must have a valid driver’s license.

SKILLS AND COMPETENCIES:

Technical Capacity

Personal Effectiveness/Credibility

Thoroughness

Attention to details

Collaboration skills

Communication Proficiency

Flexibility

Initiative

Time Management skills

Decision Making skills

Organizational skills

Professional Demeanor

Pandion Optimization Alliance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Pandion Optimization Alliance complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pandion Optimization Alliance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pandion Optimization Alliance’s employees to perform their job duties may result in discipline up to and including discharge.

This position description is not intended to be all inclusive. Pandion Optimization Alliance may at any time revise or change duties as it may be deemed appropriate or beneficial. This position description does not constitute a written or implied contract of employment.

Job Type: Full-time

Pay: $64,100.00 - $108,700.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Remote