Director of Ocean Product

• Job Type: Full-Time (On-site)
• Location: Renton, WA
• Salary Range: $110,000 - $130,000 Annual Salary Range

• Monitor carrier performance and compliance; regularly communicate results to carriers and internal leadership.
• Research, develop, and implement policies and procedures related to rate negotiation and procurement of international ocean transportation services.
• Support large-volume RFQs; evaluate carrier pricing proposals, negotiate agreements, and coordinate contract execution with Legal and the international product team.
• Partner with stations to strengthen competitiveness, operational performance, and pricing effectiveness.
• Analyze transportation cost structures and service capabilities; develop strategic solutions to improve margins and reduce costs.
• Maintain proactive communication with carriers and vendor partners.
• Identify and evaluate transportation costs, capacity, and service levels to recommend improvements to the ocean product program.
• Lead the implementation of carrier pricing policies and best practices across the organization.
• Administer and maintain carrier contracts and approved-carrier lists.
• Create and maintain monthly KPIs, dashboards, and other product performance metrics.
• Manage escalations to resolve service claims with customers and carriers.
• Support RVPs and Station Managers with training needs related to ocean product operations.
• Stay current on industry and regulatory trends; communicate relevant impacts to leadership.
• Ensure full FMC/NVO compliance, including maintaining OTI license requirements.
• Oversee all tariff filings and tariff management.
• Perform other duties as assigned.

Qualifications

• Minimum 10 years of experience in international ocean freight forwarding.
• Minimum 5 years of management or supervisory experience.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong presentation abilities with the ability to communicate effectively with internal teams, carriers, and partners.
• Proficiency in Microsoft Word and Excel; PowerPoint preferred.
• Strong analytical, organizational, and decision-making skills.

• Well-organized, self-directed leader with both tactical and strategic capabilities.
• Demonstrated experience in ocean import/export operations, consolidation, gateway operations, and trade lane management.
• Ability to work effectively across all levels of the organization.
• Hands-on operational gateway experience strongly preferred.

• Ability to develop and implement processes, systems, and programs using high-performance work principles.
• Advanced analytical skills to identify margin improvement opportunities and strengthen service offerings.

• Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.
• Climate controlled office environment with moderate noise levels.

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
• Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.

• Medical, Dental, and Vision insurance (employee and family coverage).
• Company-paid basic life insurance.
• Short-Term & Long-Term Disability insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account options.
• 401(k) retirement savings plan with 3.5% employer match.
• 80 hours of front-loaded Sick Pay.
• 80 hours of Vacation Pay annually, with increases based on tenure.
• 7 paid holidays per year.
• Employee Assistance Program (EAP).