Director of Ocular Services

Description:

Director of Ocular Services

Department: Ocular Services

Job Status: Full-time

FLSA Status: Exempt

Work Schedule: Hours vary based on the needs of organization

OSHA Risk Category: 1-High Risk

Reports To: Vice President of Tissue Operations

Amount of Travel Required: 0-5%

Positions Supervised: Manager of Ocular Services

POSITION SUMMARY

The Director of Ocular Services supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by overseeing operations for ocular tissue processing as well as developing and implementing policies and procedures designed to maximize ocular tissue distribution.

Must build and maintain effective working relationships with a variety of internal and external clients. Responsible for the recruitment, training, and supervision of departmental staff. Responsible for compliance with rules, standards and regulations promulgated by the Eye Bank Association of America (EBAA), the Food and Drug Administration (FDA), the Center for Disease Control and Prevention (CDC), and all other related agencies.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s):

• Establishes and maintains a positive working relationship with all internal clients, including Department Directors and staff in other departments; board members and medical directors; hospital staff at all local hospitals; key community physicians and surgeons; processing staff at affiliated agencies; other key personnel throughout the community
• Adheres to Standard Operating Procedures as set by the company, regulatory agencies
• Ensures departmental staff is adhering to Standard Operating Procedures.
• Identifies and updates key skill requirements within the NDN eye bank.
• Assists with development and modification of job descriptions in accordance with NDN policy.
• Works with NDN HR staff to recruit and fill vacancies as needed
• Evaluates departmental staffing needs.
• Ensures appropriate staff training, supervision, evaluation and continuing education.
• Interviews potential employees and select final candidates.
• Conducts periodic performance evaluations on all ocular recovery staff and make recommendations for salary changes and advancement in accordance with NDN Standard Operating Procedures.
• Reviews and updates Standard Operating Procedures to ensure compliance with rules and regulations from governing agencies, including FDA, EBAA, etc.
• Works with the NDN management staff to develop an annual budget, review and implement new policies and procedures.
• Attends workshops and meetings germane to the position.
• Ensures that NDN’s operations are consistent with the highest possible ethical and professional standards.
• Assumes primary responsibility for EBAA inspections and accreditation in collaboration with the Quality & Regulatory Affairs Department
• Serves as primary contact for EBAA data acquisition and reporting. Ensures that database/reporting systems are up-to-date.
• Markets NDN to hospitals, physicians and other eye banking organizations.
• Provides education and training in support of the Tissue Services Department management for ocular recovery.
• Responsible for clinical and technical issues related to ocular tissue processing and distribution.
• Oversees the maintenance of processing equipment and instrumentation according to NDN Standard Operating Procedures, FDA and EBAA regulations and standards, quality control and health and safety standards.
• Ensures signature of release along with the Medical Director(s) for authorization of ocular tissues meeting transplantable standards.
• Ensures all records are accurate and completed concurrently with the performance of a process within established time frame.
• Participates in budget development, monitor costs and recommend changes in the ocular services department.
• Twenty-four hour on-call basis for potential donor cases.
• Perform other duties as assigned.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements:

POSITION QUALIFICATIONS

Competency Statement(s) – Position Specific

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self Confident - The trait of being comfortable in making decisions for oneself.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Competency Statement(s) - Company Specific

• Understand and commit to the following:
  • Organizational Core Purpose: To save and heal lives.
  • Core Values: Relentless, Joyful, Selfless.
  • Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time

• Team Builder - Ability to convince a group of people to work toward a goal.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Judgment - The ability to formulate a sound decision using the available information.
• Adaptability - Ability to adapt to change in the workplace.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.

SKILLS & ABILITIES

Education: Bachelor’s Degree required; Master’s degree preferred; relevant work experience may be substituted for academic requirements

Experience: Two-four years' related eye banking experience in a supervisory or managerial role

Computer Skills: Knowledge of MS office programs, electronic medical record systems.

Certificates & Licenses: Must be certificated as a Certified Eye Bank Technician (CEBT) through the Eye Bank Association of America (EBAA).

Other Requirements: Experience with process improvement systems preferred; knowledge of aseptic procedures and techniques maintenance.

PHYSICAL DEMANDS

Physical Demands Lift/Carry

Stand F (Frequently) 10 lbs. or less C (Constantly)

Walk F (Frequently) 11-20 lbs. F (Frequently)

Sit C (Constantly) 21-50 lbs. F (Frequently)

Handling / Fingering F (Frequently) 51-100 lbs. O (Occasionally)

Reach Outward F (Frequently) Over 100 lbs. N (Not Applicable)

Reach Above Shoulder O (Occasionally) Push/Pull

Climb O (Occasionally) 12 lbs. or less C (Constantly)

Crawl N (Not Applicable) 13-25 lbs. C (Constantly)

Squat or Kneel O (Occasionally) 26-40 lbs. F (Frequently)

Bend O (Occasionally) 41-100 lbs. O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)