Director of Operational Excellence

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

SUMMARY

The Director of Operational Excellence plays a critical role in shaping and executing process improvement strategies that enhance productivity, reduce costs, and improve service levels. This position will lead cross-functional initiatives, develop data-driven solutions, and collaborate with senior leadership to align operational excellence efforts with business goals. In addition, the role oversees strategic projects, supports change management, and drives the adoption of innovative technologies and performance benchmarks across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and oversee process improvement initiatives using Lean, Six Sigma, and other operational excellence methodologies.
• Partner with distribution center leadership, transportation, IT, and finance teams to drive operational efficiencies and implement best practices.
• Utilize advanced data analytics and performance metrics to identify opportunities for efficiency gains and cost reductions.
• Oversee strategic projects related to warehouse optimization, labor management, automation, and network efficiency.
• Identify and implement new technologies, automation tools, and process innovations to enhance operational performance.
• Develop key performance indicators (KPIs) and benchmarking strategies to measure and improve productivity, safety, and service levels.
• Drive a culture of continuous improvement by leading change management efforts and promoting operational excellence principles across the organization.
• Present findings, recommendations, and project updates to senior leadership, ensuring transparency and alignment with corporate strategy.
• Ensure all operational excellence initiatives comply with OSHA regulations, company policies, and industry best practices.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor’s Degree in Logistics, Supply Chain, Business, Engineering, or related discipline required. Master’s Degree preferred. Must possess a minimum of 8-10 years of experience in operations, process improvement, or supply chain management, with at least 3–5 years in a leadership role. Lean/Six Sigma certification required (Green Belt or higher). Equivalent combination of education and experience may be accepted.

Knowledge, Skills, and Abilities:

• Strong knowledge of logistics, warehousing, and supply chain processes, including labor planning and resource optimization.
• Proficiency in Lean, Six Sigma, and quality management principles to drive process efficiency and eliminate waste.
• Ability to analyze complex data sets and performance metrics to inform strategic and tactical decisions.
• Proficient in Microsoft Excel (pivot tables, formulas, charts) and similar tools (e.g., Power BI, Tableau) for data analysis and reporting.
• Skilled in leading cross-functional initiatives with clear goals, timelines, and measurable outcomes.
• Excellent verbal and written communication skills with the ability to influence stakeholders at all organizational levels.
• Strong critical thinking skills to identify root causes and implement sustainable solutions.
• Ability to lead teams through operational changes and foster adoption of new processes and systems.
• Comfortable managing competing priorities in a fast-paced, dynamic environment.

Travel:

Ability to travel within the United States up to 50% of the time.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and/or move up to 10 pounds. Occasionally required to reach with hands and arms.

Working Conditions:

Primarily located in a climate controlled office environment. Occasional to Frequent exposure to outdoors and indoor warehouse environment with adequate ventilation. Occasional to Frequent exposure to vibration, improperly illuminated or awkward and confining work spaces. Occasional to Frequent working above ground level where the possibility of falling exists. Loud noises typical when present in a warehouse or outdoor environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.