Director of Operations

WM Events - Director of Operations

Job Description

At WM Events, our core values include responsiveness, sustainability, and fiscal responsibility as we plan and design incredible events for our clients across the globe. We’re proud to set the standard for success and creativity in our industry. To help us continue our growth, we’re seeking an experienced director of operations to join our team as we shape the next phase of Wm Events. As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that are innovative and sustainable. You’ll work closely with our management team to strategize and develop long-term plans that usher in new levels of productivity, sustainability, and success at WM Events.

Objectives of this Role:

• Collaborate with management in the development of strategic performance goals and long-term operational plans
• Implement departmental standard operating procedures, protocols, and performance standards, and create new processes if needed to fill gaps or fix broken systems
• Analyze current operational processes, performance and interdepartmental collaboration (Sales, Floral and Ops); recommending solutions for improvement when necessary
• Act as liaison and synergist between sales, operations, and floral departments
• Work with WME Event Planners to develop efficient logistical plans for successful event production and effective operations
• Develop and oversee maintenance program for the new facility
• Oversee maintenance of WME fleet
• Project/manage ongoing improvements
• Oversee staffing/ scheduling for operations staff
• Supervise, hire, train, and mentor staff
• Meet or exceed labor budget expectations

Daily and Monthly Responsibilities

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product equipment utilization, inventory management, and shipping.
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Uphold organization policies and standards, ensuring compliance within the operations team.
• Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulation
• Conduct regular evaluations to identify areas for improvement and incentivize/promote those that have exceeded expectations and met their goals
• Conduct weekly production meetings

Skills and Qualifications

• Bachelor’s degree in business administration or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of the event venues and their specific logistics and rules.

Preferred Qualifications

• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity and sustainability
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
• Strong working knowledge of GoodShuffle Pro, its capabilities and opportunities for WME. 

WM Events is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We are proud to be an equal opportunity workplace and are committed to fostering a diverse and inclusive environment. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees of WM Events are responsible for maintaining a work culture that is free from discrimination and welcoming to all.