Director of Operations

The Director of Operations is responsible for operational leadership resulting in improved patient satisfaction, increased clinical and professional revenues, improved staff efficiency and reduced costs. This role is responsible for operational excellence, financial performance, and delivering a consistent, high-quality patient experience across all locations. The position oversees clinic operations end-to-end—including front desk, clinical technician teams, and administrative functions—and partners closely with providers, regional managers, and corporate departments to execute strategic objectives.

Strategic Execution

• Collaborate with executive leadership on regional growth strategies, new service launches, and clinic integrations.
• Ensure operational readiness and consistent execution with implementing organizational initiatives.
• Drive alignment between clinic operations and the organization’s broader goals around patient access, experience, and efficiency.

People Leadership

• Directly lead clinic managers and ensure strong leadership presence at each site.
• Provide oversight, guidance, and accountability for front desk and clinical technician teams, ensuring they meet patient care and performance standards.
• Build a culture of ownership, transparency, and continuous improvement across all levels of staff.
• Partner with HR and clinical leadership to recruit, train, and develop high-performing teams while addressing performance gaps promptly and constructively.
• Promote engagement and retention by recognizing strong performance and cultivating professional growth opportunities.

Performance Optimization

• Establish, cascade, and track KPIs across all clinics to measure access, efficiency, patient experience, and productivity.
• Create accountability dashboards and use performance data to guide operational decisions and coaching conversations.
• Identify process gaps and execute solutions that improve patient flow, reduce wait times, and maximize provider and technician productivity.
• Lead operational audits and develop action plans to address underperformance or inconsistencies across locations.

Financial & Budget Management

• Develop, manage, and monitor annual regional operating budgets.
• Analyze monthly financial and operational reports, identifying trends and initiating corrective actions to achieve goals.
• Forecast staffing, supply, and capital needs in partnership with Finance and senior leadership.
• Implement cost-efficient staffing and operational models while maintaining service quality and patient satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field.

• Minimum 7 years of progressive healthcare operations management experience, ideally within ophthalmology, optometry, or multisite specialty care.

• Demonstrated success leading multi-site teams, managing budgets, and improving operational performance.

• Strong leadership and communication skills with proven ability to drive accountability and engagement.

• Excellent analytical skills and comfort with KPI-based management.

• Willingness to travel regularly throughout the Florida region.