Director of Operations

Iconic. Approachable. Connected. At Janie and Jack, these principles inspire everything we do. We set ourselves apart with outstanding quality and meticulous attention to detail - from our collections and customer care to the exceptional people we work with. Are you ready to be part of the Janie and Jack story?

About the Job

As the Director of Operations, you’ll be the driving force behind operational excellence across our specialty retail fleet. Reporting to the Head of Stores, you’ll oversee the store operations team, empower our store teams, and partner closely with Field Leadership and the Brand Support Center (BSC) to streamline and innovate processes, and uphold our premium brand promise at every customer touchpoint. Your leadership will ensure that Janie and Jack continues to deliver an outstanding in-store experience with each customer visit.

What you’ll do

Operational Leadership

• Own, develop, and evolve store operational strategies, tools, and field communication.
• Champion execution: Ensure in-store programs and processes are actionable, clear, and simple, enabling teams to focus on what matters most.
• Oversee store workload management, communication, and support functions ensuring teams receive timely, relevant support.
• Collaborate across leadership: Partner with Field Leadership (RMs, DMs, GMs) to align priorities and unlock opportunities.

Process & System Innovation

• Partner with IT, HR, and Loss Prevention to evolve systems, policies, and procedures.
• Drive continuous improvement through simplification, automation, and innovation.
• Leverage data to measure impact and drive results.

Payroll Management

• Lead payroll budgeting, reporting, and in-season management, ensuring alignment with business goals and efficient resource allocation and strong financial performance.
• Oversee Legion scheduling system with a focus on accuracy and efficiency.
• Leverage analytics and AI driven insights to optimize decisions.

People & Culture

• Lead, inspire and develop the operations team to drive execution and consistently deliver operational excellence.
• Oversee a team responsible for workload management, store development, field communications, and employee engagement - ensuring alignment, clarity, and consistency across all operational initiatives.
• Collaborate with cross-functional teams (Marketing, Merchandising, Product) to ensure operational alignment and support key initiatives.
• Be the voice of the field at Brand Support Center (BSC), advocating for store teams and customers.

Business Performance

• Track and analyze KPIs, sales, and P&L performance to identify opportunities for improvement.
• Partner with Field Leadership to maximize store sales, conversion, and profitability.

Customer Experience

• Model premium standards: Ensure all stores consistently delivers on Janie and Jacks promise of exceptional quality and memorable service.
• Voice of the Stores: Advocate for store teams and customers, ensuring insights and feedback drive operational and store improvements.

Who You Are

• Retail Operations Expert: 10+ years in retail operations or multi-unit leadership, including 3+ years at the director level in specialty or apparel retail.
• Inspirational leader with a passion for building, developing empowering teams.
• Strong experience in workload management, field communications, and process design.
• Analytical mindset with strong organizational and problem-solving skills.
• Strategic Communicator: Exceptional written, verbal, and storytelling skills; adapt and influencing across all levels.
• Advanced Excel and PowerPoint skills, with proficiency in systems such as MicroStrategy and Legion.

Why You’ll Love Working Here

The Product: Outstanding collections you’ll be proud to represent —plus, an irresistible employee discount. The People: Join a team known for our incredible talent, camaraderie, and support. The Experience—build a rewarding career with a respected children’s brand.

Let’s Talk Perks!

• Employee discount at Janie and Jack
• Paid holidays + Flexible time off
• Generous Health Savings Account (HSA) employer contributions
• Flexible Spending Accounts and commuter benefits
• Life insurance
• Extensive 401(k) plan with company matching
• Medical, dental, and vision insurance*
• Employee Assistance Program: financial, legal emotional work/life counseling, health, and wellness, and travel resources.

Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills,, education, and geographic location. Employees are offered a variety of benefits to empower them with the resources and flexibility they need to enjoy success on the job and to live a healthy life. Full-time employees are eligible for medical insurance, dental insurance, vision insurance, health and dependent care FSA, life/ad&d insurance, short term and long term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off and 401(k) including matching. All employees are eligible for employee discounts and EAP Resources. All regular, full-time Brand Support Center employees are eligible for the annual discretionary bonus plan.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.