Director of Operations

Director of Operations – Little Rock, AR

Job Summary

This role oversees operational systems, processes, and infrastructure while enhancing efficiency and driving sustainable growth. It is ideal for a purposeful leader with the vision and expertise to optimize workflows, improve financial performance, and align day-to-day operations with long-term objectives. The Director will be responsible for standardizing operations, managing ancillary services, and leveraging data to support strategic decision-making and organizational excellence.

Key Responsibilities

• Identify inefficiencies in day-to-day processes and design solutions and technology to improve productivity and the patient experience.
• Analyze operational, financial, and clinical data to identify trends and opportunities.
• Collaborate with analytics and IT teams to develop dashboards and performance reports.
• Use data to support strategic planning, forecasting, and resource allocation.
• Oversee the performance and integration of ancillary services.
• Collaborate with finance teams to develop and manage budgets for operations and ancillary services.
• Drive adoption of technology solutions that enhance operational efficiency and patient engagement.
• Evaluate and recommend new systems or upgrades to support business needs.
• Manage cross-functional project teams, timelines, and deliverables.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Evaluate potential acquisitions, partnerships, and new service lines.
• Engage in ongoing professional development and educational initiatives to stay current with industry best practices and regulatory standards.
• Uphold the highest standards of confidentiality and data privacy, ensuring compliance with HIPAA and organizational policies.
• Coordinate with marketing and business development teams to support growth initiatives, service line expansion, and patient outreach strategies.
• Ensure business continuity and risk mitigation planning, including emergency preparedness and operational resilience.
• Oversee vendor relationships and contract negotiations related to operational services, supplies, and technology platforms.
• Develop and maintain strong relationships with physician leadership and practice managers to ensure alignment on goals and initiatives.
• Ensure adherence to federal, state, and local healthcare regulations.
• Represent operations in board meetings, executive strategy sessions, and external stakeholder engagements.
• Support organizational needs by performing additional duties and special projects as assigned by leadership.

Required Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to function well in a high-paced and, at times, stressful environment.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
• 8+ years of progressive experience in healthcare operations, with multi-site or corporate-level oversight.
• Proven success in managing ancillary healthcare services and leading cross-functional teams.
• Strong project management and process improvement skills.
• Proficiency in data analytics tools (e.g., Excel, Tableau, Power BI).
• Excellent communication, leadership, and organizational skills.
• Experience with EHR systems and healthcare revenue cycle management.
• Familiarity with regulatory and compliance standards in outpatient urology services.
• PMP or Lean Six Sigma certification. (preferred)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Visual acuity to read and analyze data on paper and electronic screens.
• Occasional nights and weekend work will be expected.
• Occasional travel.
• Must be able to lift to 20 pounds or less at times.

Equal Opportunity Employer

USSM is committed to workforce diversity and are proud to be Equal Opportunity Employers. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by law.