Director of Operations

Job Details

Job Location : Administration - New York, NY

Position Type : Full Time

Salary Range : $110000.00 - $125000.00 Salary/year

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Position Summary : Reporting to the Assistant Vice President of Housing Operations & Facilities and serving as an integral member of the Operations Team, the Director of Operations supports the Agency’s mission by overseeing and managing facilities, vendor management, and other essential operations.

Schedule: Monday-Tuesday 9am to 5pm

Salary Range: $110,000-$125,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, And Essential Duties

Role, Responsibilities, and Essential Duties

• Provide the planning and guidance to Facilities Managers and Assistant Director of Operations necessary for the maintenance of cost-effective workspace for the organization and its staff and living space for shelter residents
• Regularly inspect to ensure all equipment and facilities meet environmental, health and security standards and comply with federal, state and local building codes and regulations, including OSHA and EPA
• Provide assistance to Senior Leadership in locating, renovating, and setting up a new program or office space. To include but not limited to working with brokers to visit sites, overseeing contractors and vendors as well as lease negotiations.
• Provide information and instruction on safety protocols related to business operations, including the training of all site Safety Managers.
• Serve as the organization’s Safety Officer to assess situations in an emergency and make recommendations for a course of action to the Senior Leadership Team or designated emergency management team
• Provide oversite of repair maintenance to internal and external office environment and facilities to include painting, electrical, plumbing, air conditioning and ventilation
• Implement, monitor, and revise as needed, key operational systems and procedures to meet the changing internal or external requirements of effective facilities management
• Monitor the procurement of goods and services, continually evaluating for the best cost/quality balance, and vendor relationships
• Identify and implement improvements to office services, security systems, and other essential administrative and programmatic operations
• Oversee all inter-site moves and deliveries of furniture, equipment, and supplies
• Perform facilities audits and provide semi-annually a written report of results to the AVP of Housing and Operations for distribution to Senior Leadership and Program Directors
• Participate with the AVP of Housing and Operations in the development of the facilities operations budget
• Establish organizational and departmental goals with the Senior Leadership Team and the Executive Director
• Promote a culture of high performance and continuous improvement that values ongoing training and a commitment to quality.
• Ensure facilities staff members receive timely and adequate training to meet the changing needs of the organization
• Identify and prioritize facilities needs across the agency. Oversee and manage facilities and front desk personnel
• Oversee the scheduling and renting of Goddard space usage to community groups
• Oversee the agency’s vehicle fleet, supervising the Fleet Manager, ensuring vehicles meet safety standards and compliance through routine maintenance, repairs, GPS, and agency code of conduct
• Oversee vehicle procurement
• Provide support in identifying suitable office or program space, including managing renovations and move-related process
  
  

Qualifications/Educational Requirements

• Bachelor’s degree in relevant fields such as Engineering, Business Administration or Operations Management
• Minimum 5 years of experience in a management role ideally in the area of operations
• 2 years of experience in project management
• Experience working in a nonprofit is a plus
  
  

Knowledge, Skills And Abilities

• Demonstrated knowledge of high-quality compliance and contract management techniques
• Superior skills and ability to influence and engage direct and indirect reports and facilitate collaborative planning and action.
• Excellent written, verbal and group presentation skills
• Exemplary fiscal management and performance management skills and experience
• Ability to read blueprints and construction plans and documents
• Knowledge of and ability to research federal, state, and local codes, regulations and ordinances pertinent to facilities planning, design, construction and maintenance
• Excellent analytical, creative and critical and thinking skills
• Coaching, training and staff development experience to a team with diverse levels of expertise
• Self-reliant, good problem solver, results oriented
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical initiatives.
• Advanced Microsoft office and technology skills
• Ability to learn new technology and software quickly
  
  

Physical Requirements

• Moderate computer use, occasional lifting of up to 50lbs; regularly walking and climbing stairs to visit programs and facilities
  
  

Work Environment

• Office and Field Work
  
  

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.