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Director of Operations - Equipment Finance
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At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to an inclusive and engaging company culture, and a focus on improving our communities, it’s time to take your next career step at First Business Bank and continue doing great things with great people!
JOB TITLE: Director of Operations - Equipment Finance
LOCATION: Remote; or Hybrid, working out of our Brookfield, WI location
OVERVIEW:
We are seeking a strategic and results-driven Director of Operations to lead and optimize the operational backbone of our Equipment Finance division. This high-impact leadership role oversees all operational functions within our vendor finance group—including Documentation, Funding, Portfolio Management, and Customer Service—while driving efficiency, compliance, and client satisfaction.
As Director of Operations, you will shape the future of our equipment finance business by designing policies, implementing best practices, and creating measurable goals that align with our company vision. This is an opportunity to influence strategy, build a high-performing team, and deliver operational excellence that supports growth.
As Director of Operations, you will shape the future of our equipment finance business by designing policies, implementing best practices, and creating measurable goals that align with our company vision. This is an opportunity to influence strategy, build a high-performing team, and deliver operational excellence that supports growth.
KEY RESPONSIBILITIES
Lead Operational Excellence: Oversee all operational areas of the vendor finance group, ensuring efficiency, compliance, and superior client experience.- Strategic Planning & Execution: Develop and implement high-level strategic goals focused on process improvement, reporting, and portfolio performance.
- Team Leadership: Recruit, mentor, and manage a talented operations team. Build a structure that fosters growth, accountability, and continuity.
- Policy Development: Establish and enforce policies and procedures for documentation, collections, end-of-term processes, and customer service.
- Cross-Functional Collaboration: Partner with sales and leadership teams to align operational strategies with business objectives and client needs.
- Performance Monitoring: Create reporting and tracking mechanisms to measure adherence to SLAs, identify inefficiencies, and drive continuous improvement.
- Documentation Expertise: Oversee the development and maintenance of lease and loan documentation for vendor finance programs.
- Executive Communication: Maintain close alignment with senior leadership to ensure operational strategies support organizational goals.
QUALIFICATIONS
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EDUCATION
- Post-secondary degree, in a business related field preferred
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EXPERIENCE
- 7–10 years of experience in equipment leasing/finance
- at least 3–5 years in a senior leadership role managing teams in an equipment leasing/financing organization.
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SKILLS
- Deep knowledge of lease/loan accounting practices and documentation.
- Significant experience negotiating lease and loan documents and structuring high-level vendor programs.
- Proficiency in transaction structuring and pricing, including use of TValue and financial calculators.
- Strong understanding of financial calculations (yield, NPV, IRR).
- Superior verbal and written communication skills with the ability to influence and collaborate across teams.
- Demonstrated aptitude and curiosity for technology and systems, including emerging tools such as AI; ability to quickly learn, adapt, and leverage digital solutions to drive efficiency and innovation.
- Proficient in MS Office Suite (Word, Excel, PowerPoint), DocuSign, and CRM platforms (e.g., Salesforce).
- Skilled in TValue and financial modeling tools.
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