Director of Operations - Luxury Textiles

Job Description

Strategic Planning

• Manage P&L for all showroom and distribution partners, includes negotiating rates and coding expenditures
• Maintain financial models to monitor and provide recommendations on company growth opportunities
• Advise on identified company objectives via qualitative and quantitative metrics
• Complete research and analysis on all strategic initiatives to estimate costs and forecast capital needs
• Assess product profitability and performance based on defined metrics
• Track supplier costs and define product pricing for new releases

Financial Oversight

• Create project and initiative budgets
• Track expenditures across related functional areas
• Prepare and interpret financial and operational reports; demonstrate strong numerical and analytical capability to drive informed decision-making

3rd Party Warehousing

• Build effective relationship(s) with warehouse owners, account managers and team members(s)
• Complete ongoing analysis on warehouse expenditures and provide recommendations on expense trends, process efficiency and tactical opportunities for cost reduction
• Assess growth of product categories against new warehouse solutions as needed
• Manage all aspects of efficiency improvements and ongoing training for warehouse relationships – including technology enhancements, process improvements, and/or other changes to address growth

Vendor and Freight Management

• Oversee relationships with all mill partners – build effective relationships in support company objectives
• Maintain ongoing freight strategy and pursue freight cost saving initiatives (international, domestic, etc. for both imports and customer shipments) via monthly and quarterly analysis
• Work with Senior Manager, Operations to monitor and make decisions on freight forwarders and approach for importing products to achieve ongoing cost management

Project Management

• Manage ongoing planning and execution of operations workplan – includes adding all milestones and related tasks and activities with corresponding due dates
• Establish strong rapport with all Z+F team members to facilitate cross functional initiatives

New Product Launches + Distributor Partnerships

• Manage definition of project and collection roadmaps and identification of all milestone dates for new product launches; act as a liaison with workrooms and manufacturers to create required materials
• Oversee all merchandizing and display needs across showroom partners, managing each partner’s Z+F display and required needs to support Z+F sales – includes a quarterly check in with each showroom as well as annual and collection-specific communications to ensure all partners are aligned with upcoming launches

Staff Management

• Participate in the recruiting, interview and hiring process for direct reports and team members
• Supervise operations, production, procurement and sampling departments, including inventory management
• Operate as tactical backup when team members are out of the office – this role is cross-trained to execute jobs of all direct reports

Software + Website

• Become a superuser of Z+F inventory/sales software across end-to-end processes
• Identify requirements and use cases for all ongoing enhancements
• Manage development and testing of all software enhancements and resolution of break-fix issues
• Implement the use of AI tools throughout day-to-day work and to improve process efficiencies

Reporting

• Complete weekly and monthly reporting
• Determine opportunities to automate and/or streamline reporting

Tackle new projects as identified

Support NYC showroom events as needed

Execute other project-based activities based on guidance from supervisor

Qualifications

10-15 years’ experience in a management level role with direct reports

Ability to pivot from strategy to tactical implementation

Strong verbal and written communication skills

Demonstrated achievement in analysis – both qualitative and quantitative

Strong interpersonal and conflict resolution skills

High Level of Excel Proficiency – ability to do vlookups, build macros and create/utilize pivot tables

Pay: $68,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• related: 10 years (Required)

Ability to Commute:

• New York, NY 10003 (Required)

Work Location: In person