Director of Patient Care Services - Home Health and Hospice- Full Time

Summary of Position:

The Director manages daily operations, ensuring high-quality, compliant patient care by overseeing employees, developing policies, managing budgets, handling recruitment/training, and ensuring adherence to Medicare/state regulations for hospice and home health agencies. The Director establishes, implements, and evaluates goals and objectives for hospice or home health services that meet and promote the standards of quality and contribute to the total organization and philosophy. Maintains regulatory accreditations.

Qualifications

Education:

• Bachelor’s degree in nursing (BSN) required

• Advanced degree (MSN/MBA/MHA) preferred.

Experience:

• Three (3) years’ experience within the last five years in a home health agency, hospice, primary care clinic, or health facility and at least 1 year of that experience in a supervisory or administrative capacity required.

• Strong understanding of compliance in California and Nevada, quality improvement and clinical policy development.

• Two years’ progressive experience in health care management with increasing level of administrative responsibility and authority.

• Experience in staffing, budget and finance.

Knowledge/Skills/Abilities:

• Strong computer skills, including Microsoft Suite and Electronic Medical Record (EMR) software

• Requires critical thinking skills, decisive judgment and ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Excellent customer service skills and the ability to establish working relationships with patients, staff and physicians.

• Highly effective collaboration skills, written and verbal communication skills.

• Ability to collaborate with various departments in and outside of the Barton Health System in order to provide consistently exceptional patient care.

• Attention to detail, meticulous development and maintenance of regulatory paperwork.

• Ability to analyze and interpret financial documents

Certifications/Licensure:

• Current California and Nevada RN licenses or ability to obtain prior to start date

• Current CPR/BLS certification by the American Heart Association (BLS for the Healthcare Provider) or ability to obtain prior to start date

• Valid California or Nevada Driver’s license (depending on state of employee’s residence) or ability to obtain prior to start date

• Current vehicle insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.

• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

• Lifts, positions, pushes and/or transfer patients.

• The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Routine Hospital/Healthcare & Office/Administrative conditions.

• Contact with patients and guests under a wide variety of circumstances.

• Regularly exposed to the risk of bloodborne diseases.

• Exposure to infections and contagious disease.

• Exposed to hazardous anesthetic agents, body fluids and waste.

• Subject to hazards of flammable and explosive gases.

• Subject to varying and unpredictable situations, including the handling of emergency or crisis situations.

• Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands.

• Occasional travel to various health system locations.

Essential Functions

1. Provides consistently exceptional care at all times.

2. Recruits, trains, supervises and evaluates clinical and administrative employees.

3. Provides supportive and compassionate leadership to staff

4. Oversees patient care planning, coordinate services and address patient/family concerns

5. Provides coordinated leadership to deliver effective patient care, treatment and services.

6. Evaluates outcomes, consults with others as required and adjusts strategic planning as necessary to ensure optimal care.

7. Develops and implements care policies, monitors care delivery, and ensures compliance with healthcare regulations (e.g., Medicare). .

8. Ensures that patient care is interdisciplinary and coordinated. Organizes and maintains Interdisciplinary Team Conferences, effectively interfaces with acute and long-term care operations, and provides a quality continuum of care linkage within the Barton Health Care System.

9. Ensures that bereavement support and services are optimally maintained for both programs. Provides staff support and counseling as appropriate.

10. Actively recruits volunteers and documents cost savings. The hours of volunteer services must exceed 5% of the total day-to-day administrative or direct patient care hours of paid and contracted hospice personnel.

11. Develops and oversees quality assurance programs (QA/PI)

12. Participates in hospital committees as required; represents hospital in professional & civic organizations

13. Ensures adherence to all federal (Medicare) and state laws, plus accreditation standards; develops and implements corrective action when deficiencies are identified.

14. Reports specific events in a timely manner to required agencies, and risk management.

15. Conducts annual evaluations to assess the organization's program. The evaluation will include an analysis of the effectiveness of the organizational and administrative practices, policies, and procedures, based on defined measures of program appropriateness and efficiency.

16. Manages budget, resource allocation, office operations and fiscal issues.

17. Provides direct patient care as needed to meet the needs of the patients and families.

18. Responds to the needs of the department by performing other duties, as necessary.