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Director of Product Management
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Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary:
We are seeking a Director of Product Management – Managed Services to lead the strategy, innovation, and growth of our Managed Services portfolio. This role will shape the vision, roadmap, and execution of offerings that span Infrastructure, Cloud, Security, Backup/DR, and Application services—ensuring that every solution we deliver is competitive, profitable, and built for scale.
Primary Responsibilities:
- Develop and execute the overall Managed Services product vision and strategy aligned with company goals and market opportunity.
- Build and maintain a multi-year product roadmap across all Managed Service offerings, ensuring alignment with emerging technologies and evolving customer needs.
- Lead pricing strategy, margin optimization, and cost management to maintain profitability and financial performance.
- Standardize product documentation, SLAs, and service definitions to ensure consistent quality and delivery across all offerings.
- Partner with Engineering and Operations to drive standardization of delivery processes, tools, and technology stacks.
- Identify automation and scalability opportunities to increase operational efficiency and improve time-to-value for customers.
- Collaborate with Sales and Marketing to define go-to-market strategies, build sales enablement tools, and deliver product training.
- Serve as a subject matter expert for Managed Services in strategic customer and partner engagements.
- Manage relationships with key technology vendors and distributors, negotiating pricing, programs, and alignment of roadmaps with internal product direction.
- Own product P&L accountability, overseeing pricing models, forecasting, and performance reporting.
- Partner with Finance to monitor KPIs and ensure managed services offerings meet revenue and margin targets.
- Collaborate cross-functionally with Service Delivery, Security, and Support teams to ensure offerings meet compliance, security, and customer satisfaction goals.
- Present product performance updates, risks, and opportunities to Executive Leadership to guide organizational decision-making.
Knowledge, Skills, and Qualifications:
- 8+ years of product management or product leadership experience within Managed Services, Cloud, or IT Solutions environments.
- Proven success developing and executing long-term product strategies that drive innovation, scalability, and profitability.
- Deep understanding of the Managed Services Provider (MSP) ecosystem—including Infrastructure, Cloud, Cybersecurity, and Business Continuity solutions.
- Strong financial acumen with direct experience managing product P&L, pricing structures, and forecasting.
- Demonstrated ability to lead product standardization initiatives across multiple service lines and operational teams.
- Experience partnering with Engineering and Operations to optimize service delivery frameworks and implement automation.
- Skilled in vendor and partner management, with a proven track record of negotiating strategic relationships and aligning vendor roadmaps to business goals.
- Excellent collaboration and communication skills with the ability to influence across all organizational levels.
- Strategic mindset with the ability to translate complex technical offerings into clear, customer-centric value propositions.
- Bachelor’s degree in Business, Computer Science, or a related field required; MBA or advanced degree preferred.
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
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