Director of Product Management, Platform

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About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

About the Role

We’re looking for an experienced Director of Product Management to lead the strategy, vision, and execution for the foundational platform that powers all SugarCRM products.

This is a key leadership role responsible for defining how our platform scales to support new capabilities — from conversational AI and analytics to integrations, identity, and unified experiences. You’ll lead a team of talented Product Managers, guiding them in building a cohesive, extensible foundation that connects our ecosystem and accelerates innovation across the company.

You’ll collaborate closely with Engineering, Architecture, UX, and Go-To-Market teams to bring platform strategy to life, ensuring Sugar’s platform remains secure, scalable, and delightful — for both end users and administrators.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver location, specifically, working in-office a minimum of 3 days per week.**

Impact You Will Make:

Define and Drive the Platform Vision: Shape the strategic direction for SugarCRM’s platform, ensuring it powers consistent, scalable experiences across all products.
Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.
Unify User Experiences: Deliver initiatives that bring together the end-user and admin experiences, creating a cohesive, intuitive environment.
Advance Conversational AI and Analytics: Oversee platform capabilities that power AI-driven experiences, insights, and analytics across the product suite.
Own Core Platform Services: Drive roadmap and execution for identity and user management, common data model, and third-party integrations.
Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.
Measure and Communicate Impact: Define KPIs for platform performance, adoption, and satisfaction, ensuring transparency and accountability.

What You Will Bring:

10+ years of product management experience, including 3+ years leading product managers or cross-functional teams.
Deep understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility.
Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains.
Track record of delivering cross-product initiatives such as unified UX, analytics, or data frameworks.
Strong technical acumen and ability to engage deeply with Engineering and Architecture.
Excellent communication, stakeholder management, and storytelling skills.
Proven ability to execute both strategically and tactically — from vision to delivery.
Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus

Expected salary range, depending on experience.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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