Director of Product Operations

DIRECTOR OF SUPPLY CHAIN AND PHYSICAL PRODUCT FULFILLMENT

Physical Products · Supply Chain · Quality · Global Distribution

• Reports to: Senior Management
• Location: Salt Lake City, UT
• Travel: Up to 20% – Global
• Type: Full-Time

About Energy4Life

Energy4Life is a physics-first health technology company that is a pioneering force in bioenergetics, bio-informational wellness, and mind-body health. Our mission is to restore human health by measuring, managing, and mastering energy & emotions.

We have a 20-year foundation of research, patents, and the world’s largest bioenergetic practitioner network. We combine cutting-edge technology with multimedia education, including internationally acclaimed films, online courses, and a vibrant social network—all designed to support a purpose-filled life.

We are scaling intentionally, launching new products, expanding B2B and B2C channels, and building a world-class sales team to match our world-changing technology.

THE OPPORTUNITY

This is a rare, high-impact role where you will own all aspects of physical product fulfilment — from overseeing design refinements, to ensuring manufacturing is optimized, to closely managing supply chain operations and quality assurance. The majority of our clients are in North America, Australia, Europe – however, we are looking to expand beyond these boundaries.

Our product portfolio is unlike any other: infoceuticals, a next-generation AI-powered wearable device, and a cutting-edge medical device. We are looking for someone who can hold the big picture while obsessing over the details. This is a hands-on, travel-ready, move-fast role in a company where every decision carries real weight.

The description below defines the scope of the position – however, the primary focus of this role is to ensure that we have the right product in the right place at the right time - matching the availability of high quality products to the demand of our customers at an optimized cost.

WHAT YOU WILL OWN

Physical Product Optimization & Manufacturing

• When necessary, select and manage external partners to define and manage design upgrades across all physical product lines.
• Translate design upgrades or improvements (as required) into precise manufacturing specifications.
• Lead implementation with contract manufacturers — communicating changes clearly, verifying execution, and holding partners accountable.
• Negotiate and manage the terms of the manufacturing / supplier contracts.
• Travel to the manufacturer site in Asia when required to conduct hands-on reviews, resolve issues in real time, and ensure outputs meet our standards.
• Consolidate infoceutical production in the U.S..
• Create forecasts and manage component supply with the manufacturer to ensure balance in supply and demand.

Supply Chain & Distribution

• Own end-to-end supply chain operations: sourcing, procurement, inventory planning, inbound logistics, and replenishment.
• Manage and optimize global distribution to customers across the USA, Australia, Europe, and other international markets.
• Build resilience into the supply chain — identifying risks, qualifying alternate suppliers, and developing contingency plans.
• Negotiate and manage relationships with logistics partners, to ensure on-time delivery at competitive cost.
• Continuously monitor and improve lead times, landed costs, and customer delivery performance metrics.

Quality Control & Regulatory Compliance

• Establish and enforce rigorous quality management systems (QMS) across all product lines
• Own the company's regulatory compliance across products.
• Maintain Design History Files (DHF), Device History Records (DHR), and Device Master Records (DMR) to required standards.
• Oversee quality control
• Investigate and resolve non-conformances, customer complaints, and field failures with urgency, thoroughness, and full root-cause discipline.
• Prepare for and manage regulatory audits,
• Stay ahead of evolving regulatory requirements across the USA, EU, Australia, and other markets — proactively adapting processes and documentation before requirements change.

Software & AI Coordination (Wearable Device)

• Serve as the primary bridge between the physical hardware roadmap and the software/AI development team for the wearable device.
• Coordinate hardware/firmware release schedules with software feature releases to ensure aligned, on-time product launches.
• Understand technical software architecture at a sufficient level to anticipate hardware implications and flag cross-functional risks early.
• Manage the logistics of firmware updates, device provisioning, and product configuration at scale.

WHO YOU ARE

Essential Qualities

• An analytical powerhouse — you synthesise complex, multi-variable problems quickly and make decisions with clarity and confidence.
• A big-picture thinker who never loses sight of the details that matter.
• Entrepreneurial to the core — you thrive in fast-moving environments, adapt without complaint, and treat ambiguity as opportunity.
• Relentlessly quality-focused — you hold the line on standards even when it is inconvenient or costly.
• A natural owner — you do not wait to be told; you see a gap, take responsibility, and close it.
• Excellent communicator and cross-functional collaborator — equally fluent with engineers, manufacturers, logistics partners, and senior leadership.
• Willing and able to travel internationally — up to approximately 30% of the time, including visits to manufacturing sites in Asia, Europe, or elsewhere.

EXPERIENCE & QUALIFICATIONS

Required

• 8+ years in product operations, supply chain, or physical product management, with end-to-end ownership of hardware products.
• Demonstrated experience managing contract manufacturers — writing specs, conducting audits, driving yield and quality improvements.
• Proven track record managing international supply chains and global distribution, including trade compliance and cross-border logistics.
• Hands-on experience preparing or supporting regulatory submissions (FDA 510(k), CE Technical File, or equivalent) and managing regulatory audits.
• Experience working at or alongside a hardware/software product — ability to coordinate across engineering disciplines.
• Exceptional analytical and data skills — comfortable building models, tracking KPIs, and driving decisions from data.

Highly Desirable

• Background in consumer electronics or wearable technology hardware operations.
• Familiarity with AI-integrated or firmware-dependent hardware products and associated regulatory considerations (e.g., FDA Software as a Medical Device guidance, SaMD).
• Experience scaling physical product operations in a high-growth startup or scale-up environment.
• Exposure to the wellness, health technology, bioscience, or nutraceutical/supplement sectors.

To apply, please submit your CV and a brief cover letter outlining your most relevant experience.

Work Location: In person