Director of Production Operations

Location: Bozeman, MT, 59718

Job Description:

The Director of Production Operations will oversee Zoot’s production operations to guarantee reliability, quality, efficiency and ultimately, client satisfaction. This individual will develop, maintain, and lead high performing teams, analyze operational inefficiencies, implement solutions, and align all operational efforts of production operations with the broader business objectives.

The Production Operations group is responsible for managing the configuration and day-to-day running of the software infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring the smooth operation of the software product by quickly addressing incidents and minimizing downtime. The Product Operations group is the first point of contact for any problems users experience once deployed to production. This group performs tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.

Essential Job Functions:

Education, Training, and Experience Requirements:

• High School Diploma
• Bachelor Degree in Technical or business-related fields
• 8-10+ years of IT, Operations or Service Management experience
• 5+ years of senior leadership role experience

Physical Requirements:

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

Working Conditions | Work Hours | Location:

This position will take place primarily in an office setting. It is expected that exempt employees, and specifically this position, regularly and consistently report to work, on-site at Zoot headquarters, during normal business hours. In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment. It is expected that employees, and specifically this position, regularly and consistently report to work on-site at Zoot’s headquarters and work between 40-45 hours per week. This will include working during Zoot’s “Core Hours” which are between 9am-4pm Mountain Time Monday-Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.