Director of Professional Services Operations

Director of Professional Services Operations

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for five years running.

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s The Forrester Wave™: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com.

Role Summary

BillingPlatform is seeking a Director of Professional Services Operations to drive operational excellence across our global Professional Services (PS) organization. This leader will be responsible for optimizing delivery processes, improving utilization and capacity planning, implementing tools and methodologies, and enabling consistent, high quality customer outcomes.

The Director will partner closely with PS leadership, Finance, Sales, and Product to ensure scalable operations as the business grows.

Responsibilities

Operational Excellence & Delivery Governance

• Own the operational framework for project delivery, resource management including sub-contracting staffing/resourcing and portfolio oversight
  
  • Develop and refine standard delivery methodologies, playbooks, templates, KPIs, and reporting dashboards
  • Establish quality assurance processes across scoping, delivery, risk management, and customer satisfaction
  • Support monthly invoicing and sub-contractor agreement management
  • Drive continuous improvement initiatives to increase efficiency and margin

Resource & Capacity Management

• Lead workforce planning, forecasting, andutilizationmanagement across global delivery teams
  
  • Oversee resource assignment processes and collaborate with PMO on project staffing
  • Identify skill gaps and influence hiring plans, onboarding programs, and training strategies

Systems, Tools & Data

• Own Professional Services tooling roadmap (PSA system, time tracking, forecasting, dashboards, project health metrics)
  
  • Automate reporting and ensure data integrity across systems
  • Partner with Finance on revenue recognition, backlog forecasting, and operational controls

Cross-Functional Leadership

• Collaborate with Sales on scoping standards, proposal quality, packaging, and pricing guidance
  
  • Partner with Product & Engineering to feed delivery insights into roadmap prioritization
  • Support customer escalations by providing operational oversight and risk remediation strategies

Strategic Initiatives

• Drive initiatives that improve services margin, delivery predictability, and customer adoption
  
  • Lead operational readiness for new offerings, markets, and delivery models
  • Report business performance metrics to senior leadership

Qualifications

• 10–15+ years in Professional Services Operations, PS leadership, SaaS delivery operations, or consulting
  
  • Demonstrated experience scaling a PS or consulting organization in a high-growth SaaS environment
  • Strong background with PSA tools (e.g., Mavenlink, Kantata, OpenAir, Certinia, Kimble)
  • Strong analytical skills with ability to build dashboards and interpret operational data
  • Proven ability to collaborate across Sales, Product, Engineering, and Customer Success
  • Excellent communication, leadership, and organizational skills
  • Prior experience managing global teams or processes preferred

Benefits

• Be part of one of the fastest-growing companies in the United States
  
  • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
  • Medical insurance coverage is effective on the first day of employment
  • 401(k) match that is 100% immediately vested
  • Discretionary and charitable time off program
  • Home office setup allowance, if fully remote

The base salary range for this position is $130,000 - $160,000 per year plus bonus, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.