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Director of Real Estate Fulfillment
Director of Real Estate Fulfillment - Berrien Springs (Full-Time)
This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met. This position will oversee the Honor SW Michigan, West Michigan and UP mortgage territory.
ABOUT HONOR:
At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met. This position will oversee the Honor SW Michigan, West Michigan and UP mortgage territory.
ABOUT HONOR:
At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
- Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
- The Platinum Rule - Treat others the way they want to be treated.
- Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
- See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
- Reason over Rules - Make decisions that are good for the person and good for Honor.
- Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
- Accountable for helping shape the strategic vision and fostering collaboration across all real estate lending functions - including Processing, Underwriting, Closing, and Home Equity.
- Continuously identifies innovative opportunities to enhance departmental efficiency and profitability through technology, diverse loan programs, and strong operational controls that timely support the sales teams' expectations.
- Oversees the performance of direct reports and their teams by setting clear expectations, monitoring progress, and ensuring goals are consistently achieved.
- Ensures the accurate and timely reporting of production metrics, errors and exceptions, quality control results, and compliance data.
- Partners with the VP of Real Estate, Directors, AVP’s, and Managers to develop solutions that strengthen both sales support and operational effectiveness.
- Maintains up-to-date knowledge of all real estate compliance requirements and investor guidelines, ensuring full adherence across the fulfillment team.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
EDUCATION/CERTIFICATION:
- College degree in Business or related field is required, or an equivalent combination of training and work experience.
EXPERIENCE REQUIRED:
- Five to eight years of similar or related experience, including preparatory experience.
- Three years of leadership experience is a must.
- Deep understanding of the fulfillment process for mortgage lending including processing, underwriting and closing.
KNOWLEDGE/SKILLS/ABILITIES:
- Must have demonstrated ability to keep finances in order.
- Thorough knowledge of FHA, VA, FNMA and FHLMC underwriting, processing, and closing guidelines.
- Thorough understanding and oversees the secondary lock desk.
- Thorough knowledge of consumer protection laws and industry regulations such as HMDA, Fair Lending, ECOA, and TRID.
- Ability to analyze information and implement sound and effective solutions.
- Strong listening, verbal, and written communication skills.
- Strong project management skills, well-organized and have an excellent eye for detail.
- Handle issues with tact, diplomacy, and an appropriate sense of urgency.
- Understands and complies with all applicable laws and regulations.
- Exceptional problem-solving skills.
WHAT’S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
Honor has excellent benefits for all full and part time team members. We offer:
- Medical with prescription coverage, Dental, and Vision.
- 401k employer contribution & matching program.
- Paid time off and paid holidays (including your birthday!).
- Paid community volunteer hours.
- Wellbeing spending account.
- Various discounts on credit union products and services for team members & their families.
- Additional perks included.
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