Director of Revenue Cycle Management

Goodside Health is currently seeking a Director of Revenue Cycle Management with both strategic leadership skills and the RCM expertise to drive the optimization of our revenue processes, ensuring sustainable growth and financial health for our organization.

This position reports directly to the Chief Executive Officer and is responsible for developing, planning, organizing, and implementing current and future strategies to bill patients and payors, process payments, minimize bad debt, improve cash flow, and manage the overall health of the company’s receivables. This role is also responsible for managing day-to-day activities, including but not limited to, front office services, billing, coding, collections, and accounts receivable.

ABOUT GOODSIDE HEALTH

Our pediatric urgent care line of business, Urgent Care for Kids, was founded in 2011 and operates thirteen clinic locations throughout Texas. We launched our novel SchoolMed offering in 2019 with the aim to advance the delivery of pediatric care. Today, SchoolMed proudly serves more than 1.1 million eligible students and their campus communities though our telehealth and well care programs.

At Goodside Health, we are driven to provide excellent patient care and customer service. Our purpose is to close the gaps in children’s healthcare through innovation and execution. The ideal candidate is initiative-taking, innovative, and passionate about our purpose as well as our core values of Passion, Humility, Adaptability, Nurture, and Experience.

Join us for a career where you can grow professionally in a nurturing environment that values innovation and a collaborative approach. We offer competitive benefits, opportunities for professional development, and a dynamic workplace culture aligned with our core values.

ESSENTIAL FUNCTIONS

Strategic Leadership

• Direct the RCM and Credentialing teams, driving efficiency and effectiveness in patient financial services, patient success services, collections, as well as improved compliance with federal, state, and local regulations.
• Develop budgetary goals and initiate, communicate, and execute corrective actions to address variances.

Operational Excellence

• Develop and oversee systems to optimize revenue, cash flow, and minimize bad debt.
• Implement best practices and identify areas for improvement.
• Increase efficiency of point of service collections.
• Implement denial management and denial reporting.

Collaboration and Reporting

• Work closely with the leadership team, including Finance and Technology, to integrate strategic planning with patient services.
• Build strong relationships with all departments and external consultants to achieve RCM goals.
• Participate and consult in strategic business growth, development and innovation sessions, with a focus on RCM feasibility, compliance, and operational efficiencies.

Compliance

• Address regulatory and managed care issues in revenue cycle management.
• Manage team responsible for responding to patient requests and communication regarding billing and EHR records.
• Manage audit processes from payors as well as relevant federal, state, and local organizations.

Team Development

• Mentor the RCM team, enhancing their skills and fostering a high-performance, initiative-taking culture.

Performance Metrics

• Establish and meet targets for accounts receivable efficiency, point of service collections, and additional relevant KPIs.
• Communicate and track RCM metrics, as per Senior Leadership on an ongoing basis.
• Facilitate transparency into the RCM and credentialing processes.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills (written and verbal), as well as exceptional people skills.
• Exceptional leadership abilities with a problem-solving mindset and a focus on team engagement and transparency.
• Ability to manage multiple priorities in a fast-paced environment while working professionally, courteously, collaboratively, and cooperatively in a team environment.
• Financial/business acumen to include P&L interpretation skills, the ability to calculate cost benefit analysis and ROI, and the ability to help identify financial savings.
• Proficient with or the ability to quickly learn electronic medical records software as well as other software applicable to revenue cycle management.
• Proficient with Microsoft Office Suite.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Finance, Accounting, or related field. Experience may be considered in lieu of a degree.
• Minimum of 7 years in a related field with at least 4 years in a supervisory role.
• Experience with multi-location healthcare systems and EMR is essential.

COMPENSATION & BENEFITS

The annual base salary range for this position is $100,000 to $130,000.

At Goodside Health, compensation is determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any offer.

The salary range listed is just one component of Goodside Health’s total compensation and rewards programs, which also include:

• Competitive compensation & incomparable company culture
• Certain revenue-generating positions may be eligible for incentive compensation
• Medical, Dental, Vision
• Basic Life, Voluntary Life, Short-Term and Long-Term Disability
• Accident, Hospital Indemnity, Critical Illness, Legal and ID Theft Insurance
• Pet Insurance
• Employee Assistance Program
• Corporate Discount Program
• Team Member Recognition Program
• Swag Store
• 401k Retirement Savings Plan
• Paid Time Off (PTO) & Holidays
• Free In-Clinic & Telemedicine Visits for Team Members & Dependents

EQUAL OPPORTUNITY STATEMENT

Goodside Health sincerely embraces diversity and equal opportunity. We are committed to building a

team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams

make the strongest teams, and we encourage people from all backgrounds to apply.