Director of Revenue Cycle Management

Director of Revenue Cycle Management

Location: Indianapolis, IN Classification: Exempt Reports To: Executive Director

Position Summary

The Director of Revenue Cycle Management provides strategic and operational leadership for the organization’s full revenue cycle. This role is responsible for optimizing financial performance through the implementation of best practices, ensuring regulatory compliance, and driving continuous improvement across all revenue cycle functions.

Key Responsibilities

Revenue Cycle Leadership

Lead and oversee all aspects of the revenue cycle, including front-end operations, billing, collections, and payer relations

Develop and implement strategies to improve revenue cycle performance and financial outcomes

Champion continuous process improvement initiatives across the organization

Ensure compliance with all regulatory, billing, and payer requirements

Front-End Operations Oversight in Partnership with the COO

Ensure workflows and office policies support optimal revenue cycle performance

Business Office Management

Provide leadership, supervision, and support to the Business Office Manager (BOM)

Ensure all revenue cycle activities are accurate, compliant, and completed within established timelines

Support professional development, training, and performance management of business office staff

Financial Reporting, Analytics & Organizational Support

Coordinate with the senior leadership and financial consultants to support financial and operational reporting needs

5/7/2026

Develop and deliver presentations for physician meetings and leadership discussions

Utilize data analytics and AI to support strategic decision-making and operational improvements

Revenue Integrity & Performance Monitoring

Monitor key performance indicators (KPIs

Conduct audits to ensure compliance, accuracy, and adherence to policies

MIPS (Merit-Based Incentive Payment System) Oversight

Partner with senior leadership to ensure accurate and timely MIPS reporting

Payer Relations & Contract Management

Analyze payer reimbursement and identify opportunities for improvement

Organizational Collaboration

Serve as a liaison between clinical teams, administrative staff, and the Business Office

Participate as an active member of the Revenue Cycle Oversight Committee

Knowledge, Skills, and Abilities

Strong leadership and interpersonal skills with the ability to influence and align teams

Excellent written and verbal communication skills

Deep knowledge of revenue cycle operations, compliance, and reimbursement methodologies

Strong financial acumen and experience with healthcare reporting and analytics

Proven ability to analyze data and drive performance improvements

Strong problem-solving and process improvement capabilities

High level of professionalism, discretion, and attention to detail

Proficiency in Microsoft Office 365 and revenue cycle management systems

Working knowledge of medical terminology, CPT, HCPCS, and ICD-10 coding

5/7/2026

Education & Certifications

Bachelor’s degree in Healthcare Administration, Business Administration, Accounting, or related field required

Master’s degree preferred

Certified Professional Coder (CPC) or similar certification preferred

Experience

Minimum of 5 years of progressive leadership experience in revenue cycle or business office operations

Prior roles may include Revenue Cycle Manager, Business Office Manager, Patient Accounts Manager, or Revenue Cycle Consultant

Working Conditions & Physical Requirements

Work is performed in a fast-paced office environment with frequent interaction with staff, patients, and external partners

May involve handling escalated situations with patients or payers

Requires sitting, standing, and walking for extended periods

Ability to lift up to 50 pounds and perform routine office physical tasks

Travel Requirements

Frequent travel between organizational locations required

Must have a valid driver’s license and current auto insurance

Disclaimer

This job description is intended to outline the general responsibilities and requirements of the position. Duties, responsibilities, and expectations may change based on organizational needs.