Director of Security & Surveillance

Job Details

Description

Regulatory compliance & liaison

Maintain, implement, and periodically update the property’s Surveillance Plan and related procedures consistently; ensure plans remain accurate, complete, and match real-world practice.
Ensure proper management of the Commission Surveillance Room (exclusive use, access controls, key custody, and non-visibility to public/employees).
Lead responses to IGC inquiries, audits, disciplinary actions, and investigations; maintain evidence, logs, and records per IGC rules and approved internal controls (including surveillance photography handling and printing rules.
Own Security elements of the property’s Internal Controls (security incidents, system failures, malicious code/denial-of-service responses, etc.) and coordinate timely submissions/updates and emergency updates under.
Enforce age restrictions on the casino floor and restricted areas; partner with Operations to prevent and document violations (e.g., under-21 presence prohibition).
Surveillance operations
Ensure uninterrupted monitoring and recording of all gaming activities, count rooms, cage, table fills/credits, EGDs, cash handling points, and other required coverage per the approved Surveillance Plan; verify camera uptime and coverage meet plan requirements.
Oversee surveillance reviews supporting table fills and other cash/asset movements in accordance with approved internal controls (e.g., fills/credits procedures).
Direct real-time detection, documentation, and escalation of cheating, theft, game irregularities, and policy breaches; ensure proper chain-of-custody for digital media and stills per IGC expectations.
Security operations
Lead uniformed security (patrol, access control, incident response, VIP escorts, perimeter and back-of-house security) and ensure alignment with internal controls and emergency plans.
Oversee development, drills, and execution of the property Emergency Response Plan (medical events, fire, severe weather, active threat, evacuation), with documentation.
Coordinate with IT and Compliance on remote access and technology-change controls relevant to protected systems (e.g., surveillance, access control); ensure security’s role in incident detection/reporting is clear and followed.
Investigations, reporting & case management
Direct, review, and approve incident reports, interviews, evidence handling, and referrals to IGC, law enforcement, and internal partners.
Maintain metrics dashboards (incidents by type, response times, recovery values, camera downtime, false alarm rates).
Partner with Compliance on Title 31/AML observations, patron disputes, and self-exclusions/trespass enforcement (as defined in internal controls).
Leadership, staffing & training
Lead, mentor, and performance-manage Security & Surveillance managers, supervisors, and employees; build staffing models that ensure 24/7 coverage and succession depth.
Develop and deliver training on regulatory standards, internal controls, use-of-force continuum, de-escalation, evidence handling, and report writing; certify camera operators on all systems.
Foster a professional culture of discretion, confidentiality, and guest service—firm with risks, gracious with guests.
Technology, assets & budget
Own the life cycle of CCTV and access-control systems (specs, upgrades, redundancy, uptime targets, vendor SLAs, acceptance testing).
Ensure all vendors related to gaming activity are appropriately vetted/licensed per IGC guidance; coordinate with Purchasing/Legal on supplier licensing requirements.
Manage departmental budgets (labor, maintenance, capital) and deliver cost-effective risk reduction.

Required Skills & Competencies

Regulatory mastery: Working command of 68 IAC Title 68 for Security, Surveillance, Internal Controls, and related definitions (Articles 1, 12, 15, 25) and how they operationalize on a casino floor.
Operational surveillance expertise: Proficiency with modern digital CCTV (VMS, analytics), camera placement/coverage standards, and evidence export/retention that meets IGC requirements. Coverage & uptime: ≥99% required camera uptime; no critical blind-spots during required operations.
Security leadership: Strong incident command, de-escalation, and emergency management; proven ability to coordinate with IGC agents, local law enforcement, EMS, and property leadership.
Controls & audit orientation: Skilled at writing, interpreting, testing, and remediating internal controls; comfortable owning corrective action plans arising from IGC orders or findings.
Data & systems: Ability to build and interpret dashboards (incidents, response times, downtime), manage access-control systems, and partner with IT on security technology risks.
Communication: Capable of briefing executives and regulators, coaching frontline staff, and writing court-ready reports.
People leadership: Develops managers, builds bench strength, and holds the line on standards—while keeping morale intact.
Incident management: Response time to priority events; case closure/quality; recovery/ loss-avoidance; repeat-incident reduction.

Physical Requirements, Essential Skills, Working Conditions

LEGEND

Light Applies to job 0 - 30% of the time
Moderate Applies to job 31 - 60% of the time
Heavy Applies to job 61 - 100% of the time

Physical

Standing (1) Lifting
Walking or Mobility (1) Carrying
Climbing (1) Pushing
Turning (1) Pulling
Running (3) Hearing
Bending/Stooping (3) Observing
Sitting (2) Kneeling
Reaching (2) Stretching
Speaking

Essential Job Skills

Planning (3) Concentrating Amid Distractions
Directing Others (3) Remembering Names and Faces
Writing (3) Analytical Skills
Math Skills (3) working Rapidly
Computer Literacy (3) Making Decisions
Determining Colors (3) Reading
Working at Various Tempos

Working Conditions

Inside (2) Hot
Outside (2) Cold
Humidity (2) Wet
Hazards (Toxins, etc.) (3) Dry
High Places (2) Dirty
Changing Temperatures (3) Noisy
Odors (1) Gloves

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