Director of Services

Job Title: Service Director

Employment Type: Full time, Permanent

Remuneration/ Salary: Open upto USD $145,000 Per annum + Benefits

Job Function: Executive Management

Industry Focus: PowerGen, Energy, Construction

Department: Service Department

Experience: 15+ Years (Leadeship)

Job Purpose

The Service Director is a senior P&L Owner responsible for the strategic direction and operational profitability of the Service Division. This is an executive-level role focused on the business of service. The incumbent will manage large-scale workshop facilities, drive commercial growth through high-value service contracts, and ensure the highest standards of manufacturer compliance ( MTU/Rolls-Royce ) and customer loyalty.

Core Executive Responsibilities

• P&L Stewardship: Full accountability for the Service Department’s bottom line. Drive revenue through labor sales and aftermarket solutions while maintaining strict margin protection.
• Operational Excellence: Orchestrate the high-level planning of facilities, bays, and capital equipment to ensure maximum throughput and asset utilization.
• Market Expansion: Monitor energy and construction market trends to identify new revenue streams, benchmarking the service portfolio against global competitors.
• Process Governance: Implement and monitor rigorous processes and manufacturer standards (MTU/Power Systems) to ensure "best-in-class" operational flow.
• Leadership & Talent Engineering: Build a high-performance culture by coaching a multi-tiered management team, ensuring technical training costs translate into measurable productivity.
• Customer Loyalty Strategy: Act as the final escalation point for key accounts; utilize NPS data and market intelligence to refine the service delivery model.

Key Performance Indicators (The Scorecard)

• Financial: Gross Profit (Labor/Sublet), Cost Control, and Outstanding Payment Recovery.
• Efficiency: Labor Recovery Rate, Productivity vs. Utilization, and Idle Hour Ratios.
• Workflow: Open-to-Closed WIP (Work in Progress) Ratio and Engine Throughput.
• Growth: Net Promoter Score (NPS) and Total Labor Hours Sold.

Requirements: Knowledge, Skills & Experience

• Industry Pedigree: Minimum 15 years of experience in senior managerial roles within Power Generation, Energy, or Heavy Construction .
• Engine Knowledge: Extensive experience managing service operations for MTU, Rolls-Royce Power Systems , or similar high-speed engine brands.
• Management Profile: A "Hardcore Manager"—expert in business administration, service sales, and organizational behavior. (Note: This is a business leadership role, not a hands-on technical role).
• P&L Mastery: Proven track record of delivering high-yield service revenues and managing complex operational budgets.

Education & Language

• Education: Bachelor’s Degree in Mechanical/Electrical Engineering or a related Business/Management field.
• English: Fluent (Required). Arabic is an advantage.