About Coupe Health

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.

The Impact You Will Have

The Director of Strategic Accounts and Partnerships is central to strengthening Coupe Health’s relationships with key distribution partners—including health plans, third-party administrators, and national brokers and consultants. You’ll lead a team of Strategic Plan Managers, drive partner engagement, and unlock new growth opportunities across our distribution ecosystem. You’ll also play a critical role in enabling partner success through training, sales support, and customer service coordination.

Your Responsibilities

Strategic Relationship Management

• Cultivate and deepen relationships with health plans, TPAs, and national consulting firms

• Serve as executive sponsor for top-tier accounts and partners, ensuring alignment and long-term success

• Act as a trusted advisor to partners, helping them navigate Coupe’s offerings and maximize value

Team Leadership

• Lead, mentor, and grow a team of Strategic Plan Managers

• Set clear goals, foster collaboration, and drive accountability across the team

• Champion a culture of excellence, innovation, and customer-centricity

Growth & Expansion

• Identify and pursue new distribution opportunities to expand Coupe’s reach

• Collaborate cross-functionally with Sales, Product, and Marketing to support go-to-market strategies

• Analyze market trends and partner feedback to inform strategic decisions

Partner Enablement & Training

• Develop and deliver training programs for distribution partners to ensure deep understanding of Coupe’s products and value proposition

• Equip partners with sales tools, collateral, and messaging to drive adoption and engagement

• Host webinars, workshops, and onboarding sessions to support partner education
  

Sales & Customer Service Support

• Work closely with Sales to support partner-led opportunities and ensure alignment across teams

• Coordinate with Customer Service to ensure seamless support for partner-related inquiries and escalations

• Monitor service levels and satisfaction metrics to proactively address issues and improve partner experience

Operational Excellence

• Develop scalable processes and Standard Operating Procedures for partner onboarding, engagement, and performance tracking

• Monitor KPIs and report on partnership health and business impact

• Ensure compliance with contractual obligations and regulatory requirements

Required Skills & Experience

• Minimum 5 years' experience in strategic account and/or channel management experience in the health plan or employee benefits space, 3+ years of management experienc e

• Deep understanding of the health plan ecosystem, including TPAs and national brokers/consultants

• Proven success in partner enablement, including training, sales support, and customer service coordination

• Strong coaching and mentoring skills to develop high-performing individuals

• Skilled in cross-functional collaboration with sales, marketing, product, and operations

• Strong written and verbal communication skills, including executive-level presentations

• Negotiation and contracting experience

• Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment and Restrictive Covenants Agreement as a condition of employment

Preferred Skills and Experience

• Experience in the alternative health plan space

• CRM (preferably SalesForce) administrative capabilities

• Experience designing and delivering training programs for partner onboarding

• Experience with creating external facing reports and dashboards

Teleworker

Compensation and Benefits

$150,000.00 - $170,000.00 - $190,000.00 Annual + Commission

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page .

Equal Employment Opportunity Statement

At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com .

Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.