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Director of Student Financial Services
Direct the daily accounting activities of Student Financial Services [SFS] (including cash accounting) that includes supervision and oversight of departmental officials/staff responsible for the following functions: analyses of accounts receivable control funds and related duties; lockbox and miscellaneous projects; SFS reporting/analytical data queries; and other operations and services. Monitor progress, timeliness, and accuracy of areas of responsibility and related work assignments that includes periodic and systematic follow-up through completion.
Manage the annual analysis and direct the recording of accounts of the Allowance for Doubtful Accounts of SFS includes: identifying new charge detail codes, establishing an allowance for doubtful accounts for related funds; analyzing the allowance rates to determine if changes are needed; and overseeing the reconciliation of balances in the allowance accounts to source calculations.
Manage the quarterly SFS write-offs, and oversee and follow-up on quarterly systematic write-offs to ensure posting by quarter end. Responsible for ensuring that write-off transactions are administered in compliance with regulations and guidelines set forth in the State Bad Debt Act.
Job Description
Direct the daily accounting activities of Student Financial Services [SFS] (including cash accounting) that includes supervision and oversight of departmental officials/staff responsible for the following functions: analyses of accounts receivable control funds and related duties; lockbox and miscellaneous projects; SFS reporting/analytical data queries; and other operations and services. Monitor progress, timeliness, and accuracy of areas of responsibility and related work assignments that includes periodic and systematic follow-up through completion. Manage the annual analysis and direct the recording of accounts of the Allowance for Doubtful Accounts of SFS includes: identifying new charge detail codes, establishing an allowance for doubtful accounts for related funds; analyzing the allowance rates to determine if changes are needed; and overseeing the reconciliation of balances in the allowance accounts to source calculations. Manage the quarterly SFS write-offs, and oversee and follow-up on quarterly systematic write-offs to ensure posting by quarter end. Responsible for ensuring that write-off transactions are administered in compliance with regulations and guidelines set forth in the State Bad Debt Act. Manage the annual audit that includes reviewing related audit activities performed by other Business Operations staff to ensure compliance with federal, state and University policies and procedures. Administer and evaluate all systems involved with the collection of student and accounts receivable and student loan funds that require extensive knowledge about multiple vendor systems utilized by the federal and state governments and by the University. Provide support to the Administration and serve as liaison and facilitator for administrative and/or operational matters related to SFS’s Systems Management unit. Oversee the overall systems management and operations of the unit that includes major program development and development and maintenance of web applications.
Provides daily direction and guidance to staff to ensure that the student term billing and collection process is performed in an accurate and timely manner, and in accordance with appropriate internal accounting controls. Although this responsibility encompasses a wide range of tasks, in general terms, the incumbent must be sufficiently knowledgeable of the University’s student administrative functions (i.e., admissions, registration, scheduling, financial aid, housing, dining and student accounting), processes and systems in order to analyze billing requirements and develop systems that are inclusive and responsive to those needs. In order to accomplish this, the incumbent must foster a sense of teamwork and cooperation within the division and with other student service units.
Manage, recruit and develop staff. Direct and manage all functions related to data transfers that include load and interface with vendor systems (such as Banner, etc.), Establish an office of culture of cross-unit collaboration designed to ease student navigation across several student service units [e.g. Financial Aid, Registrar, Housing etc.]. Oversees the reconciliation of all scholarships and tuition waivers balances and validation of balance budget on the University’s general ledger and provide regular reporting for management and issuing scholarship issuing units. Develop and administer policies and procedures associated with the systems components of customer billing, holds, refunds and 1098-T reporting and IRS. Direct the coordination of all SFS-related software upgrades in concert with the IT Department.
Minimum Qualifications
Provides daily direction and guidance to staff to ensure that the student term billing and collection process is performed in an accurate and timely manner, and in accordance with appropriate internal accounting controls. Although this responsibility encompasses a wide range of tasks, in general terms, the incumbent must be sufficiently knowledgeable of the University’s student administrative functions (i.e., admissions, registration, scheduling, financial aid, housing, dining and student accounting), processes and systems in order to analyze billing requirements and develop systems that are inclusive and responsive to those needs. In order to accomplish this, the incumbent must foster a sense of teamwork and cooperation within the division and with other student service units.
Manage, recruit and develop staff. Direct and manage all functions related to data transfers that include load and interface with vendor systems (such as Banner, etc.), Establish an office of culture of cross-unit collaboration designed to ease student navigation across several student service units [e.g. Financial Aid, Registrar, Housing etc.]. Oversees the reconciliation of all scholarships and tuition waivers balances and validation of balance budget on the University’s general ledger and provide regular reporting for management and issuing scholarship issuing units. Develop and administer policies and procedures associated with the systems components of customer billing, holds, refunds and 1098-T reporting and IRS. Direct the coordination of all SFS-related software upgrades in concert with the IT Department.
Required qualifications include: Bachelor’s degree; minimum of five years experience in systems management, collections/customer service, data transfer, and accounts receivable/student loan processes; and knowledge of Banner systems and interfaces.
Preferred Qualifications
- Master’s degree preferred.
- Experience in collections and demonstrated ability to exercise sound professional judgement in complex financial transactions preferred.
- Experience in higher education setting preferred.
- Experience in academic or financial environment is preferred.
- Strong analytical and math skills.
- Excellent customer service and communication skills.
- Ability to review and analyze data.
- Superior customer service skills required.
- Experience in academic or financial environment is preferred.
- Superior organizational skills and the ability to manage multiple projects concurrently.
- Experience working account receivable management in higher education, knowledge and understanding of federal cash management regulations, FERPA regulations, and generally accepted accounting principles and practice.
- Knowledge of Microsoft Office products.
Sufficiently knowledgeable of the University’s student administrative functions (i.e., admissions, registration, scheduling, financial aid, housing, dining and student accounting), processes and systems in order to analyze billing requirements and develop systems that are inclusive and responsive to those needs. In order to accomplish this, the incumbent must foster a sense of teamwork and cooperation within the division and with other student service units.
Additional Applicant Information
The Director of Student Financial Services (SFS) is directly responsible for the day-to-day management and billing of student accounts including collection efforts made in connection to the student loan programs and all delinquent student account balances. The Director of Student Financial Services will monitor compliance with established federal, state, and local regulations, as well as internal policies, procedures, while maintaining confidentiality of all data. In addition, the Director will serve in a supervisory capacity with the authority to hire, train, and evaluate office staff. This position reports directly to the Chief Financial Officer/Senior Vice President of Financial Operations.
Physical Requirement/ Demands Work Environment
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