Director of Supply Chain & Operations

Himalaya Wellness USA LTD, a dietary supplement and personal care company, is seeking an experienced and highly driven Director of Supply Chain & Operations to oversee its supply chain for The Americas region (North & South America). This role will manage all aspects of the supply chain including planning, purchasing, distribution, and inventory management to ensure sales continuity in The Americas Region. Additionally, this role will oversee operations at Himalaya’s facility in Sugar Land and any outsourced partners. The Director of Supply Chain & Operations will report to the VP of Operations.

Duties and Responsibilities

• Lead and develop the overall supply chain and operations strategy.
• Develop and implement an effective strategic supply chain plan.
• De-risk potential supply shortages and identify and validate secondary source vendors.
• Manage demand planning to ensure healthy inventory levels across all geographies.
• Manage relationships with retail distribution centers globally to ensure accuracy and on-time delivery of all retail POs.
• Monitor Amazon and other e-commerce fulfillment performance to ensure all orders are shipped on time, in full, and within desired service levels.
• Provide input and intelligence on ingredient sourcing in collaboration with Manufacturing and Procurement.
• Support innovation by introducing new and innovative raw material opportunities.
• Analyze operational data and implement strategies to optimize the supply chain.
• Manage priorities across teams to ensure successful and timely execution.
• Ensure US market compliance with Federal and State laws including DSHEA and California Prop 65.
• Represent the organization during audits including FDA, Texas Department of Health, and other regulatory bodies.
• Implement vendor scorecarding and process improvements.
• Establish reporting systems with clear analysis, KPIs, and dashboards.
• Implement processes to mitigate and troubleshoot post-delivery issues with minimal cost impact.
• Develop policies and metrics for vendor selection, supplier scorecarding, and cost reduction initiatives.
• Lead continuous process improvement initiatives with annual goals.
• Establish and execute a domestic sourcing strategy.
• Identify and develop US-based vendors for supplements and personal care production.
• Negotiate with third-party suppliers and manufacturers to ensure cost competitiveness.
• Collaborate with Quality Assurance to ensure cGMP (21 CFR Part 111) compliance.
• Oversee third-party manufacturing operations and quality control.
• Manage Supply and Quality Agreements with third-party manufacturers.
• Directly or indirectly manage operations team members.
• Collaborate closely with internal warehouse teams and 3PL providers.
• Support Marketing and Sales initiatives with operational execution.
• Provide regular updates to offshore suppliers regarding forecasts and safety stock.

Competencies

• Deep knowledge of FDA DSHEA and cGMP (21 CFR Part 111).
• Knowledge of contract manufacturing models.
• Ability to identify material cost savings opportunities.
• Ability to work effectively with local and remote teams.
• Ability to navigate ambiguity and develop solutions where processes do not exist.
• Strong project management and timeline development skills.
• Excellent written and verbal communication skills.
• Customer-centric mindset with a bias for action.

Required Qualifications

• Bachelor’s degree in Supply Chain Management or Industrial Engineering; MBA preferred.
• 12–15+ years of experience in Consumer Goods Supply Chain, preferably in the Dietary Supplements Industry.
• Experience with SAP or similar ERP systems (SAP preferred).
• Advanced proficiency in MS Excel, MS PowerPoint, and MS Outlook.
• Detailed knowledge of planning, purchasing, and manufacturing processes.
• Experience managing teams across multiple time zones.
• Strong analytical skills and business acumen.
• Demonstrated success in complex and ambiguous business environments.
• Excellent organizational skills and attention to detail.

Compensation and Benefits

• Competitive base salary and bonus, commensurate with experience.
• Company benefits including medical, dental, vision, life, disability, and 401(k).

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.